Contracting Officer, RLR VA Medical Center, 1481 West 10th Street, Indianapolis, IN 46202

R -- ASSESSMENT OF EMPLOYEE EDUCATION LEVELS REGARDING CUSTOMER SATISFACTION SOL 583-50-99 DUE 041599 POC Jay L. Hawkins, (317) 554-0209 Veterans Integrated Service Network (VISN) # 11 consisting of VA medical centers located in Indiana, Michigan, and Danville, IL has a requirement for assessing employee education levels and the content of existing employee education programs in all medical centers in the VISN involving the area of customer satisfaction. The solicitation will include existing survey data that the offeror will be required to review and analyze and propose a methodology that they will use to accomplish a full and complete assessment. Methodology may include site visits and interviews at each medical center and development of other data. The successful offeror will be required to develop recommendations for a course of action to correct deficiencies and establishment of an on-going customer service program. Each offeror will be required to submit a timetable for completion of the requirements although the VA would like to have complete by July 15, 1999. An offeror providing these services must be knowledgeable in the area of customer service and have a demonstrated track record of accomplishments. All responsible sources may submit an offer which will be considered. The solicitation will be issued o/a March 26, 1999. Responses are due three weeks after the issue date. Requests for the solicitation may be mailed to this office or faxed to (317) 554-0200. Telephone requests will not be honored. See note # 1. Posted 03/08/99 (W-SN306171). (0067)

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