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D -- TIVOLI EMS INSTALLATION AND INTEGRATION, FORT SAM HOUSTON, TEXAS SOL 7TF-99-0013 DUE 031599 POC Dorothy M. "Shan" Clark, 817-978-3984 E-MAIL: Dorothy M. "Shan" Clark, Contracting Officer, shan.clark@gsa.gov. The following information represents a second set of questions and answers regarding the Tivoli EMS Installation and Integration at Fort Sam Houston, Texas. Proposals are due no later than 4:30 P.M., Central Standard Time, March 15, 1999. FAR clauses may be found at http://farsite.hill.af.mil. 1. The introduction states that the procurement "is a full and open procurement under SIC 7373." Is this procurement limited to small businesses with a SIC of 7373? No. 2. In the introduction, subparagraph e. asks the bidder to state whether our proposal is level of effort or fixed price. In paragraph 5.1.iii the type of contract is listed as Fixed-price. Please specify whether level of effort bids will be accepted. Firm Fixed Price 3. Para 1.2 Is it expected that all of the existing servers will be replaced with new servers? Who is responsible for the disposal of the existing servers? Not all servers will be replaced. The Government will dispose of any servers that are not used in a trade-in program. 4. Para1.2 lists 100 distributed servers while para. 2.2.2 requires that the contractor have the capability to remotely manage 75 servers. Is this the number of consolidated servers envisioned? There are approximately 50 servers that are not included in the consolidation effort. 5. Para 2.2.1 calls out 4500 desktops and 1000 networked printers and the system needs to be capable of supporting 7000 desktops. Para 2.2.3 calls for a capability to manage up to 4000 network equipment nodes. What are the correct numbers? There are currently 4500 clients, approximately 1000 networked printers and approximately 4000 SNMP addressable network electronic nodes (hubs, routers, switches, etc.). 6. In Para 3.2 is a list of a set of servers. This implies a design that may have been previously done. Is that document available? If there was no design then what is the set of servers based on? Are there Quantities associated with the servers called out in Para 3.2.? 6. The set of servers is based on existing equipment that needs to be replaced due to age of the equipment and current technology, current and projected need. Quantities recommended should be based on industry standards to support the 4500 Ft Sam users. 7. Para. 3.2, calls for Data Servers, application servers, internet server, intranet server, and a Primary Domain Controller. What about EMAIL? Quite often this is a separate server. Additionally what is the EMAIL traffic load? Additionally, as we consolidate to the TWO computer rooms that they will provide there will be a requirement for a Power Hub or similar devices to provide connectivity to the outlying hubs at the different buildings. Will we be responsible to provide these devices and will we be responsible to provide the Fiber or Copper connectivity from the computer rooms to the outlying hubs? If so, how many buildings and outlying hubs are there? This will drive the size of the Power The E-Mail servers have been provided and installed by a higher headquarters project and are not a part of this effort. The consolidation effort is based on removing the existing servers that are placed in buildings throughout Fort Sam Houston and consolidating them into the two identified computer rooms. There is existing power and network connectivity that will be used. 8. Para 4.1.1 calls for the contractor to provide a return on investment estimate. When is this estimate required? Not later than 10 working days after completion of the pilot. 9. Para 4.3 Quality control. The ITBC shall provide final Quality control. What will the standard be? The standard will be that the system and all work associated with it meets or exceeds the requirements as stated in the statement of work. 10. Purchase vs lease of Tivoli software? Either is satisfactory. 11. Vendor purchase vs. Government purchase of software? GSA is GSA. Vendor should be able to get GSA price or better. 12. Amount of money for project? Not open for discussion. 13. ATM Network -- What are the odds of getting funding? Good chance. It is being designed by Lucent Technologies, through Army CUITN contract. Engineering will be complete next month and ITBC will request funding at that time. Major impact on this project would be replacement of current Ungermann Bass hubs with manageable ATM hubs. 14. When is ATM to be completed? In 2 phases. Phase 1 will be core nodes -- replace core devices we already have (Ungermann Bass hubs), with ATM switches. Core nodes are co-located at the telephone switch nodes, main switch (core #1), switch node 2, and switch node 5, and switch node 3 (Camp Bullis). Phase 2 will be replacement of the edge devices with ATM switches. Cannot afford complete face lift all at once. 15. Who is switcher manufacturer? We don't know at this time 16. Previously stated that there are currently 7 different PDCs. Will vendor or government merge these into a single domain? Collapsing the existing domains is already in process. There will be one domain on Ft Sam Houston. Greenway Park servers are not managed by the ITBC, but the Greenway user PCs are. The AMEDD NT domain structure, as it applies to Ft Sam Houston is : 17. All users have accounts in the CEN domain. Ft Sam exchange Servers are in the US domain, which is headquartered out of Greenway Park under US Army Medical Information Systems Support Agency. All application/data/printer servers supporting the Fort Sam users are in a resource domain (AMEDDCS) that is located at Ft Sam Houston. There is a two way trust between the CEN and US domains, and the AMEDDCS domain trusts the CEN domain. This design was developed and is being implemented on a worldwide, Army Medical corporate level. Exchange serves support Fort Sam Houston users are physically located at Ft Sam as well as several CEN BDCs. 18. What is policy for amount of space allowed for user space? 50 meg, per user on Exchange and for home directories, plus directorate level share space (300mg) 19. On the application servers, the 30GB at RAID 5, was it usable disk space or total disk space? It is total. The applications being served are Delrina (JetForm) FormFlow, PERSACT (Oracle runtime forms), 3270 emulation software, MS Office 97/ 95, and specialized unique application software 20. In the 2 locations, what is the backup policy? Ability to back up open files. ITBC considered a DLT 7000 series backup solution. Backup widow of opportunity is 8 hours. Backup will be done across the network -- possibly with a backup server at each location. 21. Will scope will include Greenway plaza, not USAMISSA? No -- only responsible for the desktop and users. 22. On the servers, what size of drives are required for the mirrored Operating system partition? 2GB. 23. Will everything be managed from one location? We are trying to centralize in one location -- Bldg 4190. The computer room in 2840 has limited office space. The servers will be placed in the 2840 machine (computer) room. 24. 100 different servers, looking at 75 managed servers, internet, intranet, application, and data servers. What are the true numbers? We currently have 35 servers at various locations supporting users' directories, providing group data directories,. There are 74 servers supporting applications, 30 NT servers with unique applications, some specialized, locally developed, some top driven; which we cannot touch in the consolidation. With the UNIX servers, there is approximately 50-60 servers that cannot be consolidated. There is a total of 130 servers over all as of 1 March. The consolidation can touch 80 servers to replace or consolidate. Servers are being added through top driven (DoD level projects). 25. Will applications that have been top driven be put on consolidated servers? Top driven applications/servers cannot be touched except for monitoring. 26. Servers that are top driven, will they be Tivoli managed? Yes, as much as possible. 27. Elaborate on Internet and Intranet servers. We have a need for an Intranet server for internal information. The internet server is already in existence, URL is www.fshtx.amry.mil. 28. How many web pages do you estimate to be in intranet and external web servers? Internal web hasn't been completely developed, external web is 30-40 pages and is increasing daily. 29. Estimated number of hits? 10,000 a week. Estimate an internal site would probably be more. 30. How many network devices are manageable? Ungermann-Bass hubs are not, the Net Director software that manages them can be fed into SNMP management software. Not looking at replacing any hardware with this project. 31. Question 14, set for new cable, it this correct? Have latest version, not hpop. 32. Is this going to be a best solution or best cost selection? Best value selection. 33. Will there be a Makeup day, and if so, will that push the proposal due date back? Make up day will be Friday, 12 March. Due date is still the 15th. 34. Award date up to 30 days after due date? Won't take that long, depends on how clean the proposals are. 35. May the proposals be submitted electronically? Prefer electronic submited to Dorothy Clark. 36. If submitted electronically, do you want a hard copy? Doesn't have to be. Please make the attachment MS Office 97/95. 37. Can we send it in binder form? That's ok in MS Office 97. Get it to the Contracting Officer. 38. What is the number of manageable hubs/switches? Don't have a good number. The current SNMP counted interfaces that it is looking at, approximately 4000 interfaces, connected to FDDI, project does not include BAMC 39. Project completion, different phases, target of 30 Nov 99, how solid is this? Project to be completed. 40. Going to a diskless user environment, or are applications on the user hard drive or do they go to server? ITBC hasn't successfully tested the diskless environment, there are too many unique applications. Currently for 90%+ of the users, the applications are stored on the hard drive. 41. Please clarify. The applications referred to earlier are server based ONLY applications. The other applications (Office, etc.) can be accessed on a server, but the default is to load and run from the local hard drive. Currently the applications are fielded both ways, will have to continue both ways, cannot replace all the user PCs during this project. 42. Current baseline for desktops systems, is loading ofc 97 etc on the user's local hard drive? The load on the users local hard drive depends on how old system is. The current policy is to load the software on the local hard drive. Previous loads were based on the available drive space available on the system. 43. Is user allowed to affect the configuration of their desktop system? Depends on what operating system they are currently running. NT Workstation systems cannot be reconfigured by the user. 44. Software distribution? Current baseline for desktops is NT Workstation. ITBC expects that policies will be required and will ensure support for the enforcement. Deployment of software across the network to a group of users will require an enforced baseline and policies. Majority of desktop are NT -- 80%, some desktops may have Win95. DOS may be used at non networked locations. 45. Ball park number of Win 95 and Unix desktops? Unix -- in 2 locations, approximately 15 -- 20 users. 46. Number of Cisco routers? We have model 2500 series to 7500 series, don't know exact numbers at this time. 47. IBM mainframe will be shut down 1 Oct 99. The Defense Messaging Service is a top driven, monitored, group of servers. Most top driven systems are supported by backups -- put tapes in when requested, follow directions as requested, normally managed in distance location, some use Tivoli at the distant end, some don't. 48. Does ITBC have HP hardware to run Tivoli? No, current hardware is located in another bldg. Doesn't have the horsepower to run the Tivoli. 49. Do we have an internal help desk? We utilize Bendata Heat to respond to work orders. Tech is issued hard copy of work order, they go out to the customer location, fix the problem, close the work order and then go on to the next one. 50. What kind of calls are received? Anything and everything -- Hardware/software problems, loads, purchase.51. Number of Help Desk Staff? 7 people manning the phones. 52. Domain controllers/application servers, will they be used as print servers? Yes they are currently being used as print servers. We have 1000 connected printers. User population was at 3500 users, about 8 months ago. Since then we have connected another 3 Buildings. We are getting ready to connect a major distance learning that is about 500 computers. This is the first phase of the distance learning implementation. When the current plans have been completed, we will have 4500 users, with a planned increase to 7000 users that we will need to support. 53. Help desk -- migrating to Remedy. The software is loaded and sitting ready for us to use. It is on an HP 9000/755, Oracle is loaded. Remedy there but not being used. 54. Does the currently Help Desk or management program use a page package? No 55. Is there any wireless network? No, we are considering wireless at Camp Bullis, but not currently implemented. 56. Units at Camp Stanley? There is approximately 20 users, and currently 1 server. Camp Bullis has 50-100 users that are permanent. Camp Bullis has E1 link. 57. Slowest WAN link we have is the T1to Greenway. The EMS cannot be done over the internet. Due to the distance learning that is supported at Ft Sam, the internet connection gets bogged down, average is 70% utilization. 58. 10MG pipe, does it go to Kelly AFB? Yes. No other changes. Posted 03/11/99 (W-SN307501). (0070)

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