Department of Veteran Affairs, Network Business Office, VISN10, Contract Service Center, Bldg 408, 4100 West Third Street, Dayton OH 45428

R -- CUSTOMER SERVICE PROGRAM SOL RFP-250-14-99 DUE 043099 POC Bruce Johnson 937-268-6511 X 3093 WEB: e-mail the contracting officer, bruce.johnson@med.va.gov. It is the desire of the VA Healthcare System of Ohio to provide a process for all employees of the healthcare system that will facilitate a cultural transformation to a workforce that is patient focused and patient needs driven. The VA desires a process that will improve employee satisfaction, patient satisfaction, and will do this while incorporating and reinforcing our core values of trust, respect, compassion, commitment and execllence. Posted 03/29/99 (W-SN313690). (0088)

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