Tennessee Valley Authority, Procurement, 400 West Summit Hill Drive, Knoxville, TN 37901

D -- ACCOUNTS RECEIVABLE SOFTWARE SOL YS248831 DUE 042399 POC Robbie Vincill (423)632-4431 Kathy Ellis (423)632-4240 E-MAIL: click here to contact TVA via e-mail, ravincill@tva.gov. Tennessee Valley Authority, 1101 Market Street, Chattanooga, Tennessee 37402-2801 April 5, 1999 REQUEST FOR INFORMATION -- Accounts Receivable Software DUE DATE: April 23, 1999 This is not a solicitation; however, your response to this REQUEST FOR INFORMATION (RFI) will demonstrate your interest in subsequent REQUEST FOR PROPOSALS (RFPs). Responses to this RFI will be utilized to determine recipients of future RFPs. TVA has established as its vision: To be the recognized world leader in providing energy and related services, independently and in alliance with others, for society's and global needs. This effort represents a fundamental change in the way TVA will procure goods and services now and in the future. We have determined that one very effective way we can contribute to the accomplishment of this corporate vision is to continually improve the systems which support our business processes. Because of this vision TVA is pursuing information concerning the replacement of our Accounts Receivable System. This system must integrate with existing related systems currently in place. To assess and maximize our opportunities in this area, the following business objectives have been identified: Deliver a year 2000 compliant system Reduce total ownership costs to maintain and operate the system Enhance periodic reporting Provide ad hoc reporting and query capability Integrate the Accounts Receivable System with Power Billing, Transmission Services Billing, Billout Subsystem (BOSS), Accounts Payable, and Power Interchange Billing Reduce the necessity to key and store redundant information Deliver a system with an easy to use graphical user interface Provide 7 x 24 operational support Convert customer, contract, account and other required "seed" information to the new system without the necessity to rekey the information Prevent disruptions to the operations of the existing system during implementation and cutover of the replacement system Provide training on the functionality, capabilities and operations of the replacement system Maintain a customer and contract database Generate invoices using data from customer and contract database The project scope itself includes the following functions: Replacement of the existing Accounts Receivable System including conversion of existing data for the new system Replacement of the current cash receipt application used by the Treasury Interfaces with existing systems Custom development of reports and invoices to meet the Account Receivable organization's specific requirements. Training in system functionality, capabilities and use Initial setup of security and control features such as users, responsibilities, roles, etc. To assist you in participating in this process, we have provided a series of questions. As you respond to these questions, please identify your response with the corresponding question number. (If there are questions we should be asking but are not, we want to know that too, along with the answer.) Finally, it is important that you treat this inquiry, and any information we furnish relative to this matter, as confidential. We will likewise treat information provided by you as confidential. We appreciate your participation and request that your reply be e-mailed to the following address by April 23, 1999. Robert A. Vincill Tennessee Valley Authority Manager, General Accounting 400 West Summitt Hill Dr., WT4A Knoxville, Tennessee 37902 ravincill@tva.gov If you have any questions about this request, please contact Robby Vincill, preferably by e-mail, at ravincill@tva.gov. Attachment 1 QUESTIONAIRE GENERAL 1. Please furnish a copy of your company's last 2 Annual Reports. 2. Please furnish information that completely describes your company's capabilities as related to the scope of this RFI. 3. Does your company want to participate in this lowest total ownership cost effort with TVA? If no, why? 4. Is your company willing to commit to a long-term relationship with common goals as a vehicle for your compensation? If no, why? 5. Is your company capable of supplying : Yes or No Implementation Support _______ Training _______ On-site installation support _______ Detailed Implementation Documentation _______ Software Documentation _______ Performance testing? _______ 6. If you are currently performing or have performed any of the activities listed in (5), please furnish a summary of your company's involvement including scope, customer, and schedule. 7. Would it require alliances with other companies for your company to supply a total package of the items in (5) above? If yes, which items and with whom? 8. Provide specific experience your company has had regarding such a total package. 9. What additional information can TVA supply to assist you in this effort? 10. What, if any, are your company's concerns about participating in this effort? 11. What can TVA do to address your company's concerns? 12. What approaches have you taken with other customers to form alliances to achieve the vision that TVA has? 13. What makes your company's qualifications and capabilities unique? Planning/Forecasting 1. What systems are utilized by your company to track progress of projects and components through design, manufacturing, and installation? By what means do you transfer that information to the customer now and what is the most cost effective way to do this in the future? Information Technology 1. What plans does your company have in the area of electronic commerce? 2. What are your company's future goals for the software that you are proposing as a solution? Quality 1. What total quality management (TQM) programs and qualified process control systems and certifications do you have? How long have they been in place? 2. Explain in detail your company's quality philosophy and approach. 3. Does your company track customer satisfaction? If so, what are your major strengths and weaknesses? What corrective actions are employed? 4. Does your company track product reliability after the sale? If so, please share your data. What corrective actions are employed? 5. Does your company track customer found defects? If so, please share your data. What corrective actions are employed? 6. What benefits or successes has your company realized from implementing your TQM program? Marketplace 1. What is your company's current and future strategy for: Diversification Growth Enhanced or eliminated services New Offerings (Emerging Technology) Total Quality Management Industry Trends 1. What industry trends are gaining momentum, beginning to emerge, declining, dead and what time frames do you see these occurring? 2. What specific competencies differentiate your company from others? Posted 04/05/99 (W-SN316341). (0095)

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