Office of Acquisition and Grants, 1710 GWYNN OAK AVENUE, BALTIMORE, MD, 21207-5279

58 -- CALLER-ID EQUIPMENT DUE 070799 POC LESLIE HYMAN, 410-965-9476 WEB: Download Solicitation when/if available, http://www.ssa.gov/oag. E-MAIL: Contracting Officer, SSA/OAG, LESLIE.HYMAN@ssa.gov. The Social Security Administration (SSA) is seeking vendors who can provide Caller-ID equipment that will gather information from SSA callers to our Field Offices nationwide and provide reports. The Caller-ID must interface with the Fujitsu, Executone and IVX telephone switching systems on an external basis. The vendor must able to install, relocate SSA-owned Caller ID equipment. Background: The Office of Quality Assurance (OQA) plans to evaluate customer satisfaction with the Field Office Telephone Service by collecting Caller ID information and then contacting a certain number of callers to collect customer satisfaction information. To accomplish this task SSA plans to install Caller ID (usually Deluxe Caller ID), from the Local Exchange Carriers onto telephone lines in 55 offices nationwide by July 30, 1999. SSA-owned Caller ID Equipment will be installed by the vendor at about 15 of these sites and purchased Caller ID equipment will be installed by the vendor at the rest of the sites. There are about 15 lines per site and these lines will pass through the Caller ID equipment. The Caller ID equipment must capture the Caller ID name, the Caller ID number and all numbers entered by the caller in response to the Automated Attendant menu. In addition, the start time of the call, the duration of the call, and the number of rings to answer the call must be captured for every call with a valid Caller ID. OQA's study will be conducted in two phases within a 12-month time frame. Each study will be about two weeks in duration. During each study period, the Caller ID equipment will be automatically downloaded after the office closes and all the collected information sent to a remote data collection center at the vendor's location. The data collection center filters, compiles, and combines the information for all 55 sites into one ASCII flat file. This file is then E-mailed to the SSA contact by the next morning for processing. The Caller ID equipment provided must be physically small, wall mountable and capable ofmonitoring multiple phone lines. The office may contain an average of 15 lines needing to be attached to these boxes. Caller ID boxes must be capable of storing up to 2000 calls per day between downloads. Caller ID boxes must have the ability to be remotely programmed by the vendor, automatically provide full and partial downloads and the ability to analyze intermittent modem connection problems. These boxes may be installed in the Continental United States, Puerto Rico, Virgin Islands, SAIPAN, Agana Guam, Alaska and Hawaii. Currently the Agency has enough Caller ID boxes to do about 15 sites. That equipment, (Zeus Phonstuff Scout units) must be picked up, reprogrammed and re-installed in other locations as part of this requirement. The vendor is required to provide a statement addressing that fact that their equipment is Y2K compliant and verifying the equipment has a one-year on-site warranty period after installation. All boxes must be tested and installed at each of the 55 Field Office locations by July 30th, 1999. All interested vendors should provide detailed information, including product identification and product literature. All documentation must be submitted to the contact listed above by July 7, 1999. No solicitation document exists and written or telephone requests for copies of a solicitation will not be accepted. calleridequip Posted 06/23/99 (D-SN346030). (0174)

Loren Data Corp. http://www.ld.com (SYN# 0307 19990625\58-0013.SOL)