General Services Administration, Federal Technology Service (FTS), Acquisition Services Division (6TS-A), 1500 Bannister Road, Kansas City, MO, 64131

D -- DEVELOPMENT & OPERATION OF VIRTUAL WIRELESS STORE WEBSITE SOL 6TSA-99-JAG-0151 DUE 071999 POC Jackie Gentry, Contract Specialist, Fax (816) 823-3322, Email jackie.gentry@gsa.gov -- Delta Helm, Contract Specialist, Fax (816) 823-3322, Email xxxx WEB: Visit this URL for the latest information about this, http://www.eps.gov/cgi-bin/WebObjects/EPS?ACode=P&;ProjID=6TSA-99-JAG-0 151&LocID=211. E-MAIL: Jackie Gentry, jackie.gentry@gsa.gov. This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Federal Acquisition Regulations document (FAR) subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation: proposals are being requested and A WRITTEN SOLICITATION WILL NOT BE ISSUED. FAR Part 13 procedures will be applicable. Solicitation number 6TSA-99-JAG-0151 is being issued as a request for quotations (RFQ). The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular (FAC) 97-11. This procurement is for the following items: Procure services of contractor to operate a virtual store with website storefront for selling wireless products and services. Award will be a Fixed-Price, ID/IQ contract for a period of one-year with 4 one-year options periods. The maximum ceiling value of the ID/IQ will be $3,000,000. This solicitation is for offerors to design, develop, operate and maintain a virtual wireless store for the GSA Federal Technology Service in support of Federal government agencies and other organizations authorized to use GSA as a source of supply on a world-wide basis. The products and services offered by this store include, but are not limited to, cellular and PCS telephone, paging, fixed and mobile satellite equipment and service, in-flight telephone, enhanced specialized mobile radio and wireless data products and services. Orders may be placed on a worldwide basis. Delivery of products will be worldwide also. The two primary elements of the virtual store are business operations and storefront. The business operations include activities that are transparent to the customer but necessary for operations of the virtual store. The storefront, and the products and services contained therein, must be a World Wide Web website accessible from the Internet. BUSINESS OPERATIONS. The contractor will own and operate the computer and software where the virtual wireless store's webserver will reside. Both computer hardware and software will be certified to work unaffected in the year 2000 and beyond. Other interfacing hardware or software systems will also be certified to work unaffected in the year 2000 and beyond. Both must be available on a 7x24 basis with minimum downtime for hardware/software maintenance and backups. The contractor will research, establish, and maintain links to commercial wireless providers so that their products, services, features, options, accessories, and prices can be made available to the virtual GSA/FTS store's customers for comparisons. The process must be ongoing to make available the latest commercial wireless products and services. Information about wireless trends, examples, uses, standards, regulations and other activities must also be made available to Federal customers. The contractor will propose a mechanism for processing orders and receiving payment for those orders for wireless products, services, and options directly from authorizedFederal users. The contractor will propose a mechanism for the processing and fulfillment of both domestic and international orders. The contractor will propose a mechanism that makes the store a self funding operation covering the contractors costs and to return a fee to GSA/FTS covering the administrative costs to establish and administer the contract. The contractor's proposal should include options for online secure ordering. Orders must be accepted online or by electronic data interface (EDI), facsimile, electronic mail, or telephone. The contractor will propose a means of verifying that orders are from customers authorized to use GSA as a source of supply. The contractor shall also institute measures to detect ordering fraud or misuse. Accepted orders must be forwarded to the wireless product and service providers within a limited time frames. Business operations shall also include gathering of statistics. These statistics shall include, but not be limited to, hits on the website, products ordered, virtual store availability, and other web site related measures. STOREFRONT. The website will be appealing, convenient, and user friendly. The contractor may use any approach and style deemed necessary to achieve the above, but the following must be included. The site must be in operation 7x24 with minimum downtime for hardware/software maintenance and backups. Links to GSA & FTS, providers of wireless products and services, and related websites must be maintained. The site must have links or access to internal and external wireless tips, "What's Hot" and other current and archived wireless information, wireless usage examples and success stories, plus a glossary of wireless words and terms. A website "search" feature must be available to find the desired information. The contractor must provide inexperienced users with a wireless needs questionnaire. Based on input, the customer will be provided a choice of possible products, services, features, options, accessories and/or prices available. Experienced website users should have the option of bypassing the questionnaire going directly to the list of choices. The choice of products, services, features, prices and/or options for both inexperienced and experienced users should be presented in a manner that makes comparison easy. The contractor shall propose a method for customers to obtain assistance from a person to order store items and answer questions about products and services. Offerors may wish to visit the current GSA/FTS Wireless Store at "http://www.fts.gsa.gov/html/wireless_store/index.html". The provision at FAR 52.212-1, Instructions to Offerors, applies to this acquisition. Evaluation is based on best value including cost and ability to meet solicitation requirements. Evaluation of proposals will be based on past performance, experience with establishing virtual store websites, ability to meet solicitation requirements, and price. Oral presentations are mandatory by the offeror and will be used to determine the offerors ability to perform under this solicitation. The oral presentations will be presented on or about July 22-23, in the GSA/FTS office in Fairfax, Virginia. The oral presentation must contain the technical and cost solution as well as past performance, and experience with similar type projects and a time frame for implementation; demonstrate an existing system that will meet the requirement; identify those items that will need to be developed or modified to meet the requirement; describe or demonstrate how updates to the store will be accomplished; describe or demonstrate how new items will be added to the store; describe the process by which this service will be self funding including a fee for GSA/FTS. Offerors shall include a completed copy of the provision at FAR 52.212-3, Offeror Representations and Certifications-Commercial Items, with its offer. Offerors shall submit pricing in the following categories: (1) Design and development; (2) maintenance and operations on a monthly/annual basis. Contractor should also propose a schedule for implementation. To evaluate past performance and experience, the offeror must provide references of similar in scope projects completed within the past two years. The information provided for each project is POC, title of POC, address, phone number, detailed description of work performed for that project. The POC's will be contacted by GSA, so assure that they will respond timely. This solicitation will be set aside for small business participation only. The SIC code for this acquisition is 4813, the size standard for this SIC code is $1,500 employees. The clause at FAR 52.212-4, Contract terms and Conditions-Commercial Items, applies to this acquisition. The clause at FAR 52.212-5, Contract Terms and Conditions Required to Implement Statutes or Executive Orders-Commercial Items, applies to this acquisition. Inquiries regarding the solicitation will be accepted by FAX at 816-823-3322 or via email at jackie.gentry@gsa.gov. All responsible small business sources may submit an offer, which will be considered by theagency. This solicitation shall close on July 19, 1999, all proposals are due at 3:00 p.m., central standard time, July 19, 1999 at the following address: GSA, Office of Business and Support Services (6ADB), 1500 E. Bannister Road, Rm. 1161, Kansas City, MO 64131-3088. Mark outside of package with solicitation number and due date. Posted 07/02/99 (D-SN350141). (0183)

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