Loren Data Corp.

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COMMERCE BUSINESS DAILY ISSUE OF AUGUST 23,1999 PSA#2415

Department of the Treasury, Comptroller of the Currency, Administrator of National Banks, 250 E Street, SW, Washington, DC 20219

D -- VOICE RECORDING SYSTEM SOL CC-99-Q-0058 POC Boyd Greene, Contract Specialist (202) 874-5442 E-MAIL: Boyd Greene, Contract Specialist, boyd.greene@occ.treas.gov. GENERAL: The Comptroller of the Currency requires a qualified telecommunications company to provide a voice recording system including maintenance and support services for the Agency's Customer Assistance Group (CAG) in Houston, TX. The agency requires a system that will be able to record both sides of telephone conversations across multiple lines, and replay conversations for quality assurance purposes. The OCC will provide a detailed description of requirements and performance expectations including an equipment list in the solicitation package. The OCC anticipates holding a site visit session shortly after the issuance of the solicitation. MINIMUM REQUIREMENTS INCLUDE: 1. Must be a plug-in solution, NEC approved for use with the NEAX 2400 ICS; 2. No PBX system modifications will be allowed; 3. No handset modifications will be allowed (DTERM III). 4. Must provide detailed activity reports available via existing LAN access; 5. Must be capable of high density recording on magneto optical media; 6. Mustbe capable of remote monitoring and playback via dialup line or via LAN access. 7. Must have online backup or mirror imaging capability; 8. Must provide onsite maintenance; 9. Must provide software that can depict recorded audio in a graphic format; 10. Must provide software that can tag or mark individual conversations on archive for later recall; 11. Must be able to sustain and automatically recover from loss of power, with or without an uninterruptable power supply; 12. Must run on a standard PC system similar to those currently in use at the Agency and be complete with operating software and applications software as described above; and 13. On-going maintenance and support. PERIOD OF PERFORMANCE: The OCC anticipates a base year with four one-year options. SOLICITATION: The OCC anticipates issuing the solicitation on or about September 2, 1999. To receive a copy of the solicitation, please E-mail a request to: Boyd Greene, boyd.greene@occ.treas.gov; fax a request to: Boyd Greene, (202) 874-5625; or mail arequest to: Comptroller of the Currency, AQS (MS 4-13), 250 E Street, S.W., Washington, DC 20219, Attn: Boyd Greene by September 1, 1999. This procurement is a small business set-aside and will conducted in accordance with FAR Part 12 -- Acquisition of Commercial Items and FAR Part 13.5 -- Test Program for Certain Commercial Items. The applicable SIC Code is 3661, Telephone and Telegraph Apparatus and the Size Standard is 1,000 employees. Posted 08/19/99 (W-SN369818). (0231)

Loren Data Corp. http://www.ld.com (SYN# 0025 19990823\D-0007.SOL)


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