Department of the Treasury, U. S. Secret Service, Procurement Division, 950 H Street, N. W., Suite 6700, Washington, DC 20001-4518

U -- TRAINING SOL rfq99Q094 DUE 100199 POC Andy Anderson, 202-406-6940 WEB: U.S. Secret Service Certifications, http://www.treas.gov/usss/proc/2123.htm. This is a COMBINED SYNOPSIS/SOLICITATION for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; QUOTES ARE BEING REQUESTED AND A WRITTEN SOLICITATION WILL NOT BE ISSUED. The U.S. Secret Service is hereby soliciting information for potential sources to establish multiple Blanket Purchase Agreements (BPA) for Solicitation number RFQ 99Q094 and is issued as a Request For Quotation (RFQ) for a base year and two, one year option periods. This solicitation documents and incorporates provisions and clauses in effect through Federal Acquisition Circular 97-13. This RFQ constitutes a 100% small business set-aside, the associated standard industrial classification code (SIC) is 8299 and the business size standard is $5 Million. The Service requires the contractor to conduct; 1) Managing Anger and Conflict; 2) Media Relations; 3) Retirement Planning Seminar; 4) Introduction to Supervision; and 5) Practical Leadership Training courses. MANAGING ANGER AND CONFLICT: The contractor shall demonstrate extensive professional knowledge and experience in the field of adult teaching and learning concepts, as well as a knowledge of current OPM policies and regulations. The contractor shall demonstrate extensive experience in researching, developing, and conducting supervisory management training programs for law enforcement agencies. The contractor shall demonstrate extensive knowledge of effective methods to positively manage and resolve conflict and anger. The contractor shall demonstrate extensive knowledge of what true conflict is, to include description of its characteristics and stages. The contractor shall demonstrate extensive knowledge of the supervisor's role in de-escalating conflict within the office. The contractor shall demonstrate extensive knowledge of the importance of communication, to include roadblocks, filters, effective communication, and different listening styles. The contractor shall present a range of emotions and methods of controlling. The contractor shall demonstrate their ability to apply this knowledge to personnel in law enforcement agencies, which will enable students to resolve interpersonal and intrapersonal conflict in a professional manner. The contractor shall demonstrate extensive knowledge of different conflict styles and be able to transfer that knowledge to personnel in law enforcement agencies. The contractor shall present effective strategies to use when dealing with the different styles. The contractor shall present different negotiating styles and the appropriate situations, in which to use them. MEDIA RELATIONS: The contractor shall demonstrate extensive experience in providing a Media Relations course designed to comply with all applicable current OPM standards, policies, and procedures relevant to the specific law enforcement agency being trained. The contractor shall demonstrate extensive experience in providing instruction and practice which defines the characteristics and methods of media policy and practice, public speaking, television/radio/print interviews, press releases, and press conferences. The contractor shall prepare designated law enforcement personnel to effectively represent their agency in any specified media area within the scope of the agency's goals and objectives by conducting real-life scenario interviews in each of the specified media areas. The contractor shall demonstrate current knowledge of expectations of professional media personalities in both individual and conference interview settings and shall communicate that knowledge to law enforcement personnel in critiques of their practice including suggestions and instructions on improvement. The contractor shall demonstrate extensive experience in providing guidance and instruction on how to address topics of a sensitive nature within a federal law enforcement agency. The contractor shall demonstrate extensive experience in providing training in media relations to executives, executive candidates, and senior managers in a federal law enforcement agency. RETIREMENT PLANNING SEMINAR: The contractor shall demonstrate extensive knowledge and experience in the field of adult teaching and learning concepts, as well as a knowledge of current OPM policies and regulations. This shall be evidenced by documentation of presentations, including documentation of highly interactive lectures with extensive class participation. The contractor shall demonstrate extensive experience in researching, developing and delivering retirement agencies. The contractor shall demonstrate that they are familiar with information regarding current retirement theories and practices and shall be able to communicate it to students. The contractor shall demonstrate extensive knowledge in enabling students to plan for pertinent retirement-related topics such as: 1) Federal Retirement Benefit to include D.C. Police and Firefighters' Retirement System, Civil Service Retirement System-Offset, Federal Employees' Retirement System and Trans-FERS Employees; 2) Social Security, Health and Legal Issues; 3) Tax and Financial Plans & Second Careers and 4) Resumes and Interviews. The contractor shall provide instructors with a high level of expertise in each of the topics listed above. INTRODUCTION TO SUPERVISION: The contractor shall demonstrate extensive professional knowledge and experience in the field of adult teaching and learning concepts, as well as a knowledge of current OPM policies and regulations. This shall be evidenced by documentation of presentations including documentation of highly interactive lectures with participant activities and role-playing situations. The contractor shall demonstrate extensive experience in researching, developing, and conducting supervisory /management training programs for law enforcement agencies. The contractor shall demonstrate that they are familiar with information regarding current management and leadership theories and practices and shall be able to communicate it to students. The contractor shall demonstrate that they have extensive knowledge of the supervisor's role in meeting the training needs of subordinates and in the appropriate supervisory follow-up after formal training is completed. The contractor shall demonstrate extensive knowledge of the supervisor's role in creating a work environment that motivates and rewards all employees under the supervisor's control. The contractor shall demonstrate extensive knowledge of the supervisor's role in planning, assigning, delegating, controlling, and monitoring subordinates' work, as demonstrated by the contractor's transfer of that knowledge to personnel in law enforcement agencies. The contractor shall demonstrate a practical knowledge of the principles of various leadership styles and which styles to use in different workplace situations, as demonstrated by the transfer of that knowledge to personnel newly promoted into their first supervisory position in a law enforcement agency. PRACTICAL LEADERSHIP TRAINING: The contractorshall demonstrate extensive professional knowledge and experience in the field of adult teaching and learning concepts, as well as a knowledge of current OPM policies and regulations. The contractor shall demonstrate extensive experience in researching, developing, and conducting supervisory /management training programs for law enforcement agencies. The contractor shall demonstrate knowledge of the appropriate styles to use with the different generations (i.e., Baby Boomers and Generation X) that must be supervised, for example the concept of transformational leadership as opposed to transitional leadership. The contractor shall demonstrate that they are familiar with information regarding current management and leadership theories and practices and shall be able to communicate these to students. The contractor shall demonstrate that they are familiar with the new paradigms affecting leadership and how they affect law enforcement agencies. The contractor shall demonstrate a working knowledge of empowerment versus delegation; how to effectively communicate vision, and the concept of leading by example. The contractor shall demonstrate extensive knowledge of a Leadership Style instrument (for example, MBTI, DISC, or comparable instrument), to be approved by James J. Rowley Training Center (JJRTC). The contractor shall demonstrate that they are able to apply the practical knowledge of the principles of time management and shall have demonstrated that knowledge by communicating the relevance of time management to supervisors in law enforcement. To be considered for award offerors must submit as part of their quote information that addresses the following evaluation factors for: MANAGING ANGER AND CONFLICT A) Ability to communicate successfully with classes of both law enforcement and non-law enforcement supervisors at all levels so that the means of effectively resolving conflict and anger in a professional manner are translated into law enforcement language and examples for the class, through presentations including highly interactive lectures with participant activities and role-playing situations. Ability to discuss managing change, in order to help neutralize conflict and anger. This shall be evidenced by either a Secret Service critique of a current course conducted for another law enforcement agency by the contractor or a pilot session conducted for the USSS staff. The Government reserves the right to waive this requirement. B) Ability to clearly and comprehensively explain to personnel of law enforcement agencies the principles and importance of effective communication and how to prevent break down of communication. Ability to discuss the listening styles and how to work with each. C) Ability to process the conflict styles of personnel in a law enforcement agency and strategies in dealing with each other. Ability to discuss negotiating techniques; when to use and when not to use them. D) Ability to apply sound principles of learning and motivation to instructional design and the development of audio-visual aids,workbooks, and handout materials for a law enforcement agency as evidenced by a review of such materials by James J. Rowley Training Center. MEDIA RELATIONS: A) Ability to communicate successfully with classes of both law enforcement and non-law enforcement executives, executive candidates, and senior managers to effectively represent their agency in any specified media area within the scope of the agency's goals and objectives. This shall be evidenced by a Secret Service critique of a pilot session conducted for USSS staff. The Government reserves the right to waive this requirement. B) Ability to prove a background of extensive experience in providing multimedia training for federal law enforcement agencies by presentations including highly interactive lectures with participant activities and role-playing situations. C) Ability to provide a team of trainers who have extensive experience as professional spokespersons for each of the following areas of media: radio, television, print, press conferences, and press releases. D) Ability to clearly and comprehensively provide all concepts and methodology necessary regarding relations between the USSS as a law enforcement agency and the media. RETIREMENT PLANNING SEMINAR: A) Ability to communicate successfully with classes of combined law-enforcement and non law-enforcement personnel in a wide range of retirement topics and concepts that cover: Federal Retirement Benefits for employees in the D.C. Police and Firefighter's Retirement System, Civil Service Retirement System -- Offset, Federal Employees Retirement System, and Trans-FERS Employees; Social Security; Health Issues; Legal Issues; Tax Planning; Financial Planning; and Second Careers. This shall be evidenced by either a Secret Service critique or a current course conducted for another law enforcement agency by the contractor or a pilot session conducted for USSS staff. The Government reserves the right to waive this requirement. B) Ability to prove a background of extensive experience in providing retirement planning training for federal law enforcement agencies. C) Ability to provide a team of trainers who have extensive experience as professional spokespersons for each topic, i.e., Federal Retirement Benefits, Social Security, Health Issues, Legal Issues, Tax Planning, Financial Planning and Second Careers. D) Ability to develop a course text for each student that will include appropriate, current and timely information relative to the course content. INTRODUCTION TO SUPERVISION: A) Ability to communicate successfully with classes of both law enforcement and non-law enforcement supervisors at the introductory level so that organizational and leadership concepts and management techniques are translated into law enforcement language and examples for the class. This shall be evidenced by either a Secret Service critique of a current course conducted for another law enforcement agency by the contractor or a pilot session conducted for USSS staff. The Government reserves the right to waive this requirement. B) Ability to prove a background of extensive experience in providing supervisory training for federal law enforcement agencies. C) Ability to explain to new supervisors, the principles and procedures of successful planning, assigning, delegating, controlling, and monitoring subordinates' work as they apply to a law enforcement agency. D) Ability to apply sound principles of learning and motivation to instructional design and the development of audio-visual aids, workbooks, and handout materials for a law enforcement agency as evidenced by a review of such materials by James J. Rowley Training Center personnel. PRACTICAL LEADERSHIP TRAINING: A) Ability to communicate successfully with classes of both law enforcement and non-law enforcement supervisors at all levels so that corporate organizational concepts and management techniques, to include styles to use for different generations, are translated into law enforcement language by use of presentations including highly interactive lectures with participating activities and role-playing situations. This shall be evidenced by either a Secret Service critique of a current course conducted for another law enforcement agency by the contractor or a pilot session conducted for USSS staff. The Government reserves the right to waive this requirement. B) Ability to explain to new supervisors the principles and benefits of successful time management practices for themselves and their subordinates. The ability to explain to the supervisors their role in creating an environment to motivate and reward employees. Ability to discuss the application of empowerment, vision, and leading by example to personnel of law enforcement personnel. C) Ability to explain and discuss the concepts of self-assessment tools, including the one used in class, and their potential value to new supervisors in a law enforcement agency. Ability to score and process the instrument used in class in relation to supervisors in a law enforcement agency. D) Ability to apply sound principles of learning and motivation to instructional design and the development of audio-visual aids, workbooks, and handout materials for a law enforcement agency as evidenced by a review of such materials by James J. Rowley Training Center personnel. AWARD INFORMATION: The award(s) will be based on source selection procedures. The Government may make award(s) (which may be multiple awards for the same line item) and subsequent orders to the responsible offeror(s) whose offer conforms to the Request for Quotation (RFQ) and are most advantageous to the Government, technical factors and price considered. As the proposals become more equal in technical merit, the evaluated price will become more important, however, the Government reserves the right to make award(s) to the offeror(s) who provides reasonable expectation of superior technical performance, regardless of the offeror's price relative to the other offeror's prices. Your evaluation of the technical factors will be based on information in your proposal that offers the greatest value to the Government. Your response to each technical factor must document specific competencies. Failure to respond to the specific technical factors will preclude determining your technical capability. Failure to submit all of the above requirements will result in a rejection of your RFQ. MANAGING ANGER AND CONFLICT: Four classes which are two day, eight hour training sessions are tentatively planned for each fiscal year. Each session will have no more than 24 persons at a time. MEDIA RELATIONS: Four classes which are two days, eight hour training sessions are tentatively planned for each fiscal year. Each session will have no more than 8 persons at a time. RETIREMENT PLANNING SEMINAR: Six classes which are three days, eight hour training sessions are tentatively planned for each fiscal year. Each session will have no more than 30 persons at a time. INTRODUCTION TO SUPERVISION: Four classes which are three day, eight hour training sessions are tentatively planned for each fiscal year. Each session will have nomore than 24 persons at a time. PRACTICAL LEADERSHIP: Five classes which are two day, eight hour training sessions are tentatively planned for each fiscal year. Each session will have no more than 24 persons at a time. The Government will provide the vendor with the course dates a minimum of 45 days in advance of the course. The Government reserves the right to postpone, reschedule or cancel any and all classes for the benefit of the Government. The classes will be held in Government provided buildings in the Washington, D.C, metropolitan area. HOW TO RESPOND: The first step is to demonstrate that your organization is qualified to perform the work by providing a Capabilities Statement detailing: 1) your key personnel (those who would have primary responsibility for performing and/or managing the effort) with their qualifications and specific experience; 2) your organizational experience; and 3) specific references (including contract number & project description, period of performance, dollar amount, client identification with point of contact & telephone number) for previous work of this or similar nature that your key personnel or organization have performed within the last two years.(References will be checked). Capabilities Statement will be evaluated on a pass/fail system based on: 1) your key persons' skills, abilities and experience; 2) your organization's experience and 3) past performance (including number, size and complexity of similar projects, adherence to requirements, effectiveness of program management, willingness to cooperate when difficulties arise, general compliance with the terms of contracts, and acceptability of service). Written offers are to consist of the price proposal, the capability statements, and the completed Offeror Representations and Certifications-Commercial Items (FAR 52.212-3). Offerors must also submit as part of their quote, information that addresses the evaluation factors for each course. Offerors may propose on one or more courses. Offers are due by October 1,1999, 4:30 PM local time. All offers must be submitted by the United States Postal Service, FedEx, UPS, DHL, or RPS. No hand carried proposals will be accepted. The ship to address for proposals sent through FedEx, UPS, DHL, RPS, will be: U.S. Secret Service-Procurement Division, Attn: Andy Anderson, Washington Navy Yard, 245 Murray Drive, SW, Bldg 410, Washington, DC 20373-5824. All offers sent through The U.S. Postal Service (USPS) will be addressed to: U.S. Secret Se Posted 09/22/99 (W-SN383253). (0265)

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