Department of the Air Force, United States Air Force Europe, 48 CONS/LGC, RAF Feltwell, Unit 5070 Box 270, RAF Feltwell, UK, 09461-0270

D -- TELEPHONE SWITCHBOARD OPERATIONS FOR UNITED KINGDOM, UNITED STATES AIR FORCE BASES SOL Reference-Number-F61775-00-R0013 DUE 012500 POC Martin Hauch, Contract Specialist, Phone 226-7094, Fax 226-7202, Email martin.hauch@lakenheath.af.mil -- Beth Wann, Contract Specialist, Phone 226-7074, Email beth.wann@lakenheath.af.mil WEB: Visit this URL for the latest information about this, http://www.eps.gov/cgi-bin/WebObjects/EPS?ACode=P&;ProjID=Reference-Num ber-F61775-00-R0013&LocID=785. E-MAIL: Martin Hauch, martin.hauch@lakenheath.af.mil. DESC: THIS IS A SOURCES SOUGHT ANNOUNCEMENT ONLY. THERE IS NO SOLICITATION AVAILABLE AT THIS TIME. The 48th Contracting Squadron/LGCA is seeking interested parties for an OMB Circular A-76 Cost Comparison Study. The intent of the study is to determine the most efficient and cost effective method of providing Telephone Switchboard Operation services for 5 United States Air Force bases in the United Kingdom. Services include performing Base Telephone Switchboard Operations for RAF_s Mildenhall, Lakenheath, Fairford, Molesworth, and Croughton in the United Kingdom. Service shall include switchboard operations, customer education, familiarization training for military augmentees, trouble reporting, and administrative services using Government owned/provided facilities and equipment. Contractor management shall establish and foster a healthy customer complaint program regarding telephone switchboard operations. The program shall be able to resolve all customer complaints at the lowest level. An aggressive corrective action program shall be easily identifiable to the Government. The Governments objective for this program is customer satisfaction whenever possible. All other complaints shall be directed to the Public Affairs Office or equivalent. Complaints of any nature shall be documented and records maintained. The contractor shall achieve the performance objectives described in the Statement of Work and is empowered to use best management practices that demonstrate continuous improvement processes designed to increase contractor performance through innovative techniques that result in no grow/slow, grow/cost to the Government. The subsequent solicitation issued to obtain offers for comparison purposes will not result in a contract if Government performance is determined to be more advantageous. Award will be for a base year with the possibility of four optional years. The solicitation will be posted on 18 Nov 99 on the Electronic Posting System (EPS) at the following web-site http://198.49.121.140/. The cut off for the proposals will be on 25 Jan 00. Proposals after this date will not be accepted. All responsible sources may submit a proposal which shall be considered. If Interested please contact TSgt Martin Hauch (011-44-1638-52-7094) at 48 CONS/LGCA, Bldg 55, Marham Road, RAF Feltwell, Thetford, Norfolk IP26 4HL Posted 10/14/99 (D-SN391703). (0287)

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