General Services Administration, Federal Technology Service (FTS), Technical Support Division (7TR/T-5), 819 Taylor Street, Room 14A02, Fort Worth, TX, 76102

70 -- KOREAN COMMUNICATIONS INFRASTRUCTURE UPGRADE SOL 7TF-00-0004 DUE 110299 POC Paulette Sepulvado, Contracting Officer, Phone (819) 978-0503, Fax (819) 978-4739, Email paulette.sepulvado@gsa.gov -- Paulette Sepulvado, Contracting Officer, Phone (819) 978-0503, Fax (819) 978-4739, Email WEB: Visit this URL for the latest information about this, http://www.eps.gov/cgi-bin/WebObjects/EPS?ACode=P&;ProjID=7TF-00-0004&L ocID=319. E-MAIL: Paulette Sepulvado, paulette.sepulvado@gsa.gov. 17(i). This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in FAR Subpart 12.6, the test program in FAR Subpart 13.5, and FAR Part 15, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued!! 17(ii). Solicitation Number 7TF-00-0004, Request for Proposal!! 7(iii). This solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 97-11!! 17(iv). This is a full and open procurement under SIC 7379 Computer Related Services, NEC!! 17(v). There are many New Bridge contract line items, which are not optional: ITEMS ARE LISTED BELOW -- 17(vi). DESCRIPTION -- Provide following -- Brand Name or Equal: 1.) Part number: 90-0071-02, Year 1 Upgrade to Online Premium + Extended Warranty Maintenance Contrac -- Total Additional Cost for 1 year of Online Premium;2.) Part Number: 90-0071-02, Year 2 Online Premium + Extended Warranty Maintenance Contract; Release 4.0 APS Hardware Upgrade: 3.) Qty of 28 of Part number 90-6344-01, T1/E1 PRI APS Shelf; 4.) Qty of 112 of Part number 90-6345-01, I/F Card; 5.) Qty of 28 of Part number 90-6346-01, Control Card; 6.) Qty of 134 of Part number 90-6417-01, Cable; 7.) Qty of 28 of Part number 90-2517-31, T1 CE Card R4.0; Resolve Software Items/Installation: 8.) Qty of 1 of part number 90-7077-36, Resolve Ni Framework Standard System Bundle -- Includes: Resolve Server, Ni Framework Standard, ATM, Frame Relay and TDM interfaces; 9.) Qty of 1 of part number 90-4425-05, Resolve Configurator Client for Windows; 10.) Qty of 1 of part number 90-4426-03, Resolve Reporter Client for Windows; 11.) Resolve Basic Installation Service; 12.) Qty of 12 of part number 90-3002-11, CrossKeys Premium Customer Support Per Month. Statement of work to follow: KOREAN COMMUNICATIONS INFRASTRUCTURE UPGRADE (KCIU) NEWBRIDGE ATM SUSTAINMENT AND TECHNICAL SUPPORT SERVICES; SOW DATE 20 OCTOBER 1999; Scope: This SOW covers tasks necessary to provide sustainment support for the Korean Communications Infrastructure Upgrade (KCIU) project. The purpose of this effort is to upgrade the ability for the 1st Signal BDE to make call-in and on-site sustainment and technical assistance at Yongsan, Camp Walker, and other locations in Korea as required. This sustainment and technical assistance will be provided by upgrading the level of service from "Talizman Yellow" which is now designed "On-Line Standard" support to the "On-Line Premium" Level of support, available from contractor(s) having knowledge and experience with installing, managing, maintaining, and trouble-shooting Newbridge ATM Mainstreet XPRESS 36170 Multiservices Switches, 36150 Access Switches, and 46020 Network Managers. This will include knowledge of the 46020 and 36170 current software and firmware and future software and firmware releases. Further the procurement of "Resolve" Ni software. Description ofWork: The contractor shall provide an improved level of service now designated "On-Line Premium" for both Off-Site and On-Site sustainment and technical support for the Newbridge Networks Inc., family of products which constitute the Korean ATM WAN architecture, supporting the KCIU. Each category of work (i.e. Off-site and On-site) has its own set of requirements to be satisfied. The scope of service shall include automatic software upgrades as released during the contract period. Off Site Sustainment and Technical Support Services The contractor shall provide for the following Off Site sustainment and technical support requirements. Technical Assistance Center -- The contractor shall provide a 7 days / 24 hours a week call center to support the Newbridge products. The call center must provide Newbridge certified experienced personnel able to provide maintenance assistance (i.e. configuration, diagnostic, problem resolution, etc.) for Newbridge products. In the event that the issue can not be resolved from the phone coordination and upon approval of the government, the contractor must be able to provide remote dial diagnostics. The Korean ATM System Administrator will provide the contractor an IP Address upon request to facilitate remotely conducted diagnostic testing of the KCIU ATM Network. A capability must exist to elevate problems to the appropriate technical level to achieve timely resolution. The contractor shall facilitate communications between Korea and the Technical Assistance Center through the use of International 800-phone service or similar capability. Further, the contractor shall establish an e-mail box to facilitate timely coordination. The Government shall identify requisite Korean ATM System Administrator e-mail addresses to facilitate communications with Government participants. Online Database -- The contractor must supply an extensive online database, with a search capability of Newbridge products. At a minimum, this database must include product manuals, release descriptions, compatibility issues on product releases, technical bulletins and notices, and upgrade procedures. Software Maintenance Fixes -- the contractor must provide software maintenance fixes released by Newbridge Networks Inc., free of charge, with the purpose of debugging current software resident on the Newbridge products. This does not include software upgrades. Return and Repair Service -- Upon a failed product, the contractor must provide a return and repair service for all fielded Newbridge products, to include components replaced as a result of upgrade revisions. The Contractor shall offer a means of priority shipment, when requested by the Government. For emergency service (service calls, which represent true "service affecting" outages and are outside of the standard repair and return service cycle) received during the hours of 0800 hrs (8:00 AM) to 1700 hrs (5:00 PM) Eastern time, the Contractor will ship a replacement part via priority shipment to the Customer, that same day, for delivery to an address specified by the Customer. This priority shipment capability shall ensure part availability in Korea by expedited means such as the use of an overnight service (i.e. FedEx, UPS, DHL, etc,). For emergency service requests received after 1700 hrs (5:00 PM), the Contractor will ship a replacement part via priority shipment the next business day for delivery to the Customer's location in Korea. The Government will return any defective part, replaced on a priority basis, within 14 calendar days. The Contractor shall support the "Status Of Forces Agreements" (SOFA) between the US Government and the Republic Of Korea (ROK), related to duty free customs entry of official mail for all shipments to ROK. The Contractor shall satisfy this requirement by ensuring that all shipments to ROK shall originate at a US point of origin. Software Warranty -- as part of the "On-Line Premium" level of service, the contractor shall make available to the Government, at no additional costs, all software upgrades and revisions releasedduring the contract period. This warranty shall include any and all documentation associated with software releases. Firmware upgrades are addressed in the following paragraph. Newbridge ATM System Firmware Revisions/Upgrades -- As a "Logical Follow-on" the contractor shall make available cost quotes for Newbridge product revisions/upgrades released during the life of this contract. The contractor shall immediately upon the announcement of a scheduled upgrade release, provide the Government a descriptive narrative of the revision/upgrade and a firmware cost quote. This action is necessary to support Government budget and planning requirements. The cost quotes shall cover firmware, and associated documentation costs related to the Newbridge upgrade release. The contractor shall take those steps necessary to make the firmware available through this GSA contract vehicle. On Site Sustainment and Technical Services: The contractor shall provide, as a priced option, a Systems Support Specialist, in the RepublicOf Korea (ROK), assistance visits, for periods of 30 day intervals at the request of the government. The Systems Support Specialist is primarily responsible for providing technical assistance to maintain acceptable levels of System Availability. This applies to all KCIU network components. He/she will respond only to the 1ST Signal BDE/ S3 (Project Leader's) tasking related to this objective. The Systems Support Specialist shall provide the following types of on-site support services: Assist the 1ST SIGNAL BDE/KCIU Project Team in matters that relate directly or indirectly to the achievement of acceptable levels of system performance and network management operations of the 46020. Analyze, evaluate and provide technical advice and trouble resolution pertaining to the performance and functionality of the KCIU Network system. Provide technical assistance and informal "over-the shoulder" type training in such a manner that Government personnel will become progressively self-sufficient in maintaining and operating the installed system. Assist with network system administration and maintenance for the KCIU network. Maintain acceptable levels of system availability utilizing the 46020 Network Manager or Node Management Terminal Interface (NMTI) trouble resolution tools and other tools as may be furnished. Provide the principal network manager/system administrator with the following support of the Newbridge KCIU Equipment: Rapid detection and resolution of KCIU system failures/component failures/errors. Network/System operation. Network software and hardware installation and replacement. Validate the proper software installation and configuration of the 46020 and 36170s, IAW current software releases. Component and system failures. Performance of first echelon maintenance including, but not limited to, updating configurations and poweroff procedures to protect the system during emergency situations. Maintain and document KCIU system configuration management. Emergency replacement of failed or upgraded network components. Provide consultation and guidance to Government system operators pertaining to the KCIU equipment, troubleshooting, and general system operation. Assist the 1ST SIGNAL BDE/KCIU Project Team in establishing a plan/Standard Operating Procedures (SOP) for specific O&M routines, training, qualification requirements, improved O&M method suggestion, procedures and conventions, and implementation by government personnel. Assist and validate the installation of software and firmware updates to the KCIU system. Some travel may be required in performance of the support effort listed above. Should travel be required, expenses will be reimbursed IAW JTR Volume 2, Chapter 4. Prior Government approval will be required. Option for Additional Year's Service -- The contractor shall provide a Firm Fixed Priced (FFP) option for the continuation of the Premium On-Line Maintenance Contract for an additional optional year (Year 2). The additional year shall ensure the continuation of all terms and conditions set forth in the basic year of this contract. Procurement of Resolve Software -- Crosskeys a subsidiary/partner of Newbridge Networks has developed a software package designed to collect, collate, analyze, and report ATM network parameters and utilization data to effectively manage the network architecture to ensure appropriate levels of service are available for network users. This software also aids in the planning for ATM network enhancements to meet evolving user requirements. The contract shall provide the Resolve Ni program in sufficient quantity to ensure availability at all 46020 locations. This shall include all requisite documentation, related to the software, in sufficient quantities to support all software installation locations. The contractor shall ensure that site licenses are included to authorize utilization of the Resolve program at all software installation locations. Period of Performance The period of performance for Off-site requirements and on-site 30-day support visits, will commence not later that two weeks subsequent to contract award and all provisions of this SOW will have a duration not to exceed one (1) calendar year. Packaging Commercial packaging of supplies shall be in accordance with best commercial practices. Marking for shipment shall be in accordance with best commercial practices. Shipping Instructions All equipment supplied (except for mail-back maintenance items) by the Contractor as a result of this SOR will be transported, by the contractor to Travis Air Force Base, California USA. Supporting shipping documentation will be provided by the contractor which is detailed enough (i.e. Cubes, Wt, Number of Pallets, etc) for the Government to complete necessary GBL shipping documents. The Government will be responsible for shipment (GBL) from Travis Air Force Base, California, USA directly to the applicable installation site(s) in Korea. Initial Shipping Information: 60th APS, 90 Ragsdale Road, Bldg. 977, Travis AFB, CA 94535-2941, Travis POC: Mr. Huey Nunnally, Phone: Coml: (707) 424-4518/DSN: 837-4518. MARK FOR and FURTHER MARK FOR instructions: MARK FOR: DODAAC: WT4HLH, PROJECT SUPPORT ACTIVITY, (PSA), 1ST SIGNAL BRIGADE, UNIT 15022, APO AP, 96283-0518; FURTHER MARK FOR: FOR KCIU PROJECT "JLD", POC: MR. HAN, DSN: 315-722-3557/COML: 011-82-32-529-6557. Acceptance Criteria: The Government will make an award resulting from this Statement of Work to the responsible offeror whose offer conforming to the Statement of Work will be most advantageous to the Government, price and other factors considered. The following factors shall be used to evaluate offers: Evaluation will be based on (1) Past Performance (see below) and (2) Price. Factors are listed in their relative order of importance. Past performance will be evaluated as follows: Offeror shall include three (3) federal, state, local government and/or private contracts/orders for which the offeror has performed work similar to the Statement of Work. References should include the most recent contracts/orders completed within the last three years. The offeror shall provide a point of contact, current telephone number and fax number for each contract. Limit each past performance example to 1 page. The print should be double spaced. If necessary, the offeror will be provided an opportunity to discuss past performance information obtained from references. Poor performance may result in no award to an offeror. Invoicing (recurring services): Billing will be accomplished on a monthly basis. The monthly rate will encompass all classes given during the billing period. Invoices for recurring services will include a statement from the authorized Client Representative or Alternate that costs billed during the billing period are acceptable. 9 Comparison of Rates: Pricing quotations, provided to GSA, FTS, will indicate pricing from the participants compared with a minimum of two (2) other competitive schedule vehicles available through the Federal Supply Schedule Multiple Award program. Subsequently, GSA, FTS, can easily verify that the pricing provided is the best value available for like items under similar conditions. "CONTRACTOR MUST SUBMIT CLIENT ACCEPTANCE FOR RECEIPT OF GOODS OR SERVICE WITH INVOICE. FAILURE TO DO SO WILL RESULT IN AUTOMATIC INVOICE REJECTION." 17(vii). See "Period of Performance" above. See "Shipping Instructions" above for ship to. FOB Destination!! Technical POC is John Hudak 732-532-9727 x6842. 17(viii). Solicitation provision at FAR 52.212-1, Instructions to Offerors -- Commercial Items (AUG 1998) is hereby incorporated by reference.!! 17(ix). The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous, representing the best value to the Government price and other factors considered. The following factors shall be used to evaluate offers: Evaluation will be based on (1a) Technical capability of the items offered to meet the Government's requirement (1b) Past Performance (see below) and (1c) Delivery Terms -- ability to meet required delivery schedule and (2) Price. Factors are listed in their relative order of importance. Past performance will be evaluated as follows: Evaluation of past performance shall be based on information provided by the offeror (see below) and any other information the Government may obtain by following up on the information provided by the offeror and/or through other sources (i.e., offeror's performance on previously awarded FAST delivery orders/contracts and/or contracts with other Government entities). The offeror must identify two Federal, state, or local government and private contracts or delivery/task orders for which the offeror has performed work similar to the statement of work in this solicitation. References should include the most recent contracts completed within the last two years. The offeror shall provide a point of contact, current telephone number and fax number for each contract. This list is due by the date established for receipt of proposals. The award will be made on an "all or none" basis for all items requested above. 17(x). Offeror's are reminded to include a completed copy of the provision at 52.212-3, Offeror Representations and Certifications -- Commercial Items (JAN 1999), with its offer.!! Call Contracting Officer for copy!! 17(xi). Clause 52.212-4, Contract Terms and Conditions -- Commercial Items (APR 1998), is hereby incorporated by reference.!! 17(xii). Clause 52.212-5, Contract Terms and Conditions Required to Implement Statutes or Executive Orders -- Commercial Items (JAN 1999), is hereby incorporated by reference. The following paragraphs apply to this solicitation and any resultant contract(b)(2)52.203-10, (b)(3)52.219-8,(b)(6)52.222-26,(b)(7)52.222-35,(b)(8)52.222-36,(b)(9)5 2.222-37,(b)(15)52.225-21, (b) 552.211-70.!! 17(xiii). Additional Contract Terms and Conditions applicable to this procurement are: (i)52.211.6, Brand Name or Equal (ii) Type of Contract: A firm fixed-price definite quantity, definite delivery contract will be awarded. (iii) Period of Performance: See "period of performance" above!! 17(xiv). The Defense priorities and Allocations Systems (DPAS) assigned rating for this procurement is unrated.!! 17(xv). N/A!! 17(xvi). Signed and dated offers one original must be submitted to GSA, FAST, 7TF, 819 Taylor Street, Room 14A02, Fort Worth, TX 76102-6105, Attn: Paulette Sepulvado, Contracting Officer at or before 4:30 p.m.(CST), November 2, 1999. TELEFAXED PROPOSALS WILL BE ACCEPTED. FAX NUMBER IS 817-978-4739.!! 17(xvii). Contact Paulette Sepulvado at 817/978-0503.!! Posted 10/26/99 (D-SN395280). (0299)

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