U.S. Office Of Personnel Management, 1900 E Street, NW., Room 1342, Washington, DC 20415

R -- TELEPHONE SUPPORT SERVICES POC Denise Harrod, 202-606-4116 WEB: OPM Home Page, http://www.opm.gov/procure. E-MAIL: Contract Specialist e-mail address, dhharrod@opm.gov. R -- The Office of Personnel Management (OPM) intends to negotiate on a sole source basis with National Computer Systems, 2510 North Dodge Street, Iowa City, Iowa 52240, to provide telephone support services for the period of January 1, 2000, through March 31, 2000. The contractor shall perform the following services and functions to include (but not limited to) establish and staff a call center to handle an estimated 25,000 calls per month with an average speed of an answer of five seconds or less and an average talk time of 3.5 minutes or less. Additionally, the contract shall process a full range of Federal Employees Health Benefits' transactions including responding to inquiries from annuitants and FEHB Program plans concerning enrollment changes, respond to and perform less complex retirement and insurance transactions including death reports, transcription services, and filling OPM forms and pamphlets requests within the time frames specified by OPM. All interested parties who believe they can meet this requirement at a cost lower than National Computer Systems should submit in writing a substantive statement specifying their ability to meet these requirements. Responses must indicate whether offered services are available under a GSA Schedule and must include the GSA contract number, if available, prices and sufficient information to establish a capability to fulfill the requirement. If applicable, include a copy of the schedule. The Government does not intend to pay for information provided. Oral communication will not be accepted. No contract award will be made on the basis of any responses to this notice because this is a synopsis of intent to negotiate on a sole source basis and is not a solicitation document. No solicitation document exists, therefore, a request for a solicitation document will not be considered an affirmative response and will be disregarded. Information received as a result of this notice will be considered solely for the purpose of determining whether to conduct a competitive procurement. If no affirmative written responses are received within fifteen (15) calendar days after the publication of this synopsis indicating that a source is available, that can perform these services, an order will be placed with National Computer Systems. Posted 11/04/99 (W-SN398105). (0308)

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