Social Security Administration, Deputy Commissioner for Finance, Assessment and Management, Office of Acquisition and Grants, 1710 Gwynn Oak Avenue, Baltimore, MD, 21207-5279

70 -- ELECTRONIC INTERFACE SOL Reference-Number-LJH001 POC Leslie Hyman, Contract Specialist, Phone 4109659476, Fax 4109659560, Email leslie.hyman@ssa.gov -- Junghie Elky, Contract Specialist, Phone 4109659483, Fax 4109659560, Email junghie.elky@ssa.gov WEB: Visit this URL for the latest information about this, http://www.eps.gov/cgi-bin/WebObjects/EPS?ACode=R&;ProjID=Reference-Num ber-LJH001&LocID=2422. E-MAIL: Leslie Hyman, leslie.hyman@ssa.gov. The Social Security Administration (SSA) is seeking sources capable of providing an electronic interface to the IBM support structure via the Service Link application of IBM Link and provide SSA premium services within the IBM support structure over a 5-year period beginning May 1, 2000 through April 30, 2005. These services will allow SSA the ability to: Search technical databases for product related support problems and associated status; Order most service, including prerequisite and co-requisite and receive it electronically as a complete package of OS/390, Job Entry Subsystem3 (JES3), Virtual Telecommunications Access Method and Customer Information Control System; Electronically ask usage questions; Request automatic notification of critical service information and necessary prerequisite and co-requisite service for electronic Program Temporary Fix (PTF) delivery. Share sessions with and transfer data to IBM support center via a remote screen viewing facility; Report defect information directly to IBM_s service support organization. Track Authorized Program-Analysis Reports (APAR) and PTF or APAR fixes and have them sent to SSA electronically; Cross-reference program information; List all of SSA_s problem records for review and update; Search a database comprised of non-IBM problems; Electronically obtain information from non-IBM vendors concerning program and service descriptions of their available software products, technical and problem data, program fixes, questions and implementation tips, forums for sharing information with other users and service news; Secure required support structure which shall include the following: 1-hour response from Level 2 when requested, any severity, Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time; two-hour electronic service delivery in an emergency; direct submission of _how to_ questions to product specialist; To communicate with a customer advocate who is available to SSA as a focal point to address concerns SSA may have about data center service and Exchange information with the customer advocate who shall monitor SSA_s open problems, periodically contact SSA and act as SSA_s representative to the IBM support structure and periodically report to SSA regarding our reported problems. SSA knows of only three software products capable of providing the required services; i.e. Software Xcel Basic, Software Xcel Extended and Software Mall, manufactured by IBM. All interested vendors should provide detailed information, including product identification, product literature, capability information, pricing data and any other pertinent data. In addition, interested vendors must provide the names and phone numbers of 5 references for similar type of work to demonstrate past performance. All documentation must be submitted to the contact listed above within 15 days after publication. All correspondence must be marked "LJH001" on the address label. No solicitation exists and requests for copies of a solicitation will not be accepted. No telephone requests will be accepted. Posted 11/22/99 (D-SN402739). (0326)

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