Defense Threat Reduction Agency/AM, 45045 Aviation Drive, Dulles, VA 20166-7517

D -- MICROSOFT PREMIER SUPPORT SERVICES SOL DTRA01-00-Q-0002 DUE 021000 POC Ms. Shirley Alexander, Contract Specialist, (703) 810-4789 or Mr. David Miller, Contracting Officer, (703) 810-4796 The Defense Threat Reduction Agency (DTRA) has the requirement for Microsoft Premier Support Services. The support includes proactive support planning, problem resolution, and special consulting for the Microsoft software products resident on the Agency Local Area Network. This is a notificatio of DTRA's intent to negotiate and award a purchase order with Microsoft Corporation, Charlotte, NC. The Microsoft Premier support shall provide solution-oriented technical support and presonalized support management and services. Technical support shall include immediate access to full resources of the Microsoft Support Network. This support shall be available 24 hours a day, 7 days per week for desktop applications, personal operating systems, deelopment, and advanced systems. This support shall provide an issue-management process in which all appropriate Microsoft resources are applied to resolve customer issues promptly and to the customer's satisfaction. The support shall cover all currently released Microsoft products, plus a selected set of pre-release products. Vendors qualified to provide the subject services under terms and conditions more advantageous to the Government should submit technical evidence of their capability to the above address no later than 2:00 PM EST on February 10, 2000. All responses will be considered by DTRA. Evidence submitted should clearly demonstrate the vendor's ability to provide the requisite services and the price for doing so. No solicitation document exists ad requests for such will not be considered. No telephone responses will be honored. Facsimile responses are acceptable and should be directed to Ms. Shirley Alexander at (703) 810-4675. As a result of analyzing responses to this synopsis of intent, the Contracting Officer may determine that a solicitation will be issued, but no additional synopsis will be published. Any such solicitation will be issued to the intended vendor and all interested parties that respond to this synopsis of intent and demonstrate their technicalcapability to provide the requisite services. Posted 02/04/00 (W-SN421744). (0035)

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