U.S. Office Of Personnel Management, 1900 E Street, NW., Room 1342, Washington, DC 20415

B -- SURVEY RESEARCH CONTRACTOR SOL OPM-00-00910 DUE 022400 POC James C. Thieme 202/606-1570 WEB: OPM's procurement home page, http://www.opm.gov/procure. E-MAIL: Click here to contact the contracting officer via, JCTHIEME@OPM.GOV. The Office of Personnel Management (OPM), Washington, D.C. intends to issue a Request For Proposals (RFP) to select a Survey Research Contractor. The RFP will lead to the award of an Indefinite Delivery, Indefinite Quantity (IDIQ) contract with firm fixed-price task orders. Surveys conducted under the RFP may include participants in the Federal Employees Health Benefit (FEHB) Program or the Federal Employees' Group Life Insurance Program. The primary survey to be conducted is the Consumer Assessment of Health Plans Survey (CAHPS ) 2.0H Adult Commercial Survey. Annually, FEHB health plans with at least 500 subscribers (approximately 225 plans) must administer the CAHPS 2.0H Adult Survey or other versions specified by OPM. OPM uses the results of this survey primarily to measure health plan enrollees' satisfaction with services they receive from their health plans, while the health plans use the information for quality improvement. OPM is seeking a contractor to coordinate the collection of final CAHPS data from FEHB plans. The contractor will also be responsible for processing the data (to include the conversion of member level data to summary level data) and reporting the data to OPM. The prospective contractor should have extensive experience collecting and reporting health plans survey data. Also, the prospective contractor must demonstrate expert knowledge about CAHPS, NCQA protocols, analysis methods and reporting formats. Additional surveys, other than the annual CAHPS survey, may also be required. OPM will award the contract for a base period of one year with four, one-year option periods. Requests for copies of the solicitation should be received, in writing, no later than fifteen calendar days from the date of this listing. Telephone requests will not be honored. However, faxed requests are acceptable. The fax number is 202-606-1464. Only one copy of the RFP will be sent to each requestor. Upon mailing the printed RFP, an electronic version will be made available through OPM's procurement Home page on the World Wide Web. To download the RFP from the Home page, you will need the following: a personal computer or terminal; a modem; and communications software. The Web address for OPM's procurement home page is http://www.opm.gov/Procure. If you download the RFP, please send an electronic mail message to jcthieme@opm.gov containing your company's name and address. This will insure that you receive copies of any amendments issued to the RFP. All responsible small businesses may submit an offer. The SIC code for this action is 8732, Commercial, Economic, Sociological, and Educational Research, Size Standard $5.0 Million. Posted 02/08/00 (W-SN423217). (0039)

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