Department of the Treasury, Internal Revenue Service (IRS), National Office Procurement (A:P), 6009 Oxon Hill Road, Suite 700, Oxon Hill, MD, 20745

70 -- MAINTENANCE SUPPORT SERVICES FOR THE INTERNAL REVENUE SERVICES' TELEFILE SYSTEMS SOL TIRNO-00-R-00004 DUE 050400 POC Nicolete Veno, Contract Speialist, Phone 202-283-1232, Fax 202-283-0610, Email nicolete.veno@ccmail.irs.gov -- Michelle Faseru, Contracting Officer, Phone 202-283-1192, Fax 202-283-0610, Email WEB: Visit this URL for the latest information about this, http://www.eps.gov/cgi-bin/WebObjects/EPS?ACode=P&ProjID=TIRNO-00-R-00 004&LocID=1764. E-MAIL: Nicolete Veno, nicolete.veno@ccmail.irs.gov. The Department of the Treasury, Internal Revenue Service (IRS), intends to negotiate on a sole source basis with Periphonics Corporation, 4000 Memorial Highway, Bohemia, NY 11716 for maintenance support services. This procurement shall be conducted using other than full and open competition in accordance with FAR 6.302-1. The FAR references contained in this special notice are available in their full text at the following URL: http://www.arnet.gov/far. The period of performance is one base year (October 1, 2000 through September 30, 2001) with four (4) unilateral twelve (12) month options. The proposed Contractor, Periphonics, is presently providing maintenance support services under the TeleFile contract awarded in 1995 for the Periphonics VPS/Interactive Voice Response (IVR) system currently used in IRS_s TeleFile System. This contract is for support of the IRS_s TeleFile Integrated Voice Response System (IVRS). The TeleFile IVRS includes the Voice Processing System (VPS/is), the Program Development System (PDS), and the Centralized Network Management System (CNMS). Contractor provided support shall include maintenance of hardware; maintenance of the system software; installation of government furnished software and voice recordings; systems testing; general technical and consulting support; provision of documentation; training; system problem identification; and relocation (preparation, de-installation, transportation, and re-installation of system). The VPS/is II IVR system integrates computer telephony technology into the IRS TeleFile system to allow taxpayers to file their tax returns using a touch-tone telephone. Periphonics supplies and maintains the VPS/is II IVR equipment, voice response network administrator stations (Periview), and the software that runs on this equipment. Periphonics is the designer of the proprietary system software and proprietary hardware add-ons for the VPS/is II IVR system, possessing the sole rights to the embedded software and hardware add-ons. Since Periphonics retainsproprietary rights over the equipment and system software, authorization from Periphonics to perform maintenance is required. Periphonics is the only firm that has the detailed technical knowledge and expertise of the operating system software and language statements and hardware required to maintain and upgrade the IVR system. The TeleFile systems are installed at the following sites: Cincinnati Service Center; 201 W. River Center Blvd.; Covington, KY 41019; Tennessee Computing Center; 5333 Getwell Rd., Memphis, TN 38118; Ogden Service Center; 1160 W. 1200 South Street; Ogden, UT 84409; New Carrollton National Office, 5000 Ellin Road, Lanham, Maryland 20706. The support services provided by Periphonics include (1) Maintenance, modification, and upgrades to existing VPS/is II systems and network administration workstations, including hardware and operating system software such as the vtcpd deamon and Vengine to support execution of the IVR applications as well as interaction with the IRS host computer; (2) Maintenance of existing TeleFile applications; (3) Maintenance of applications newly developed by IRS developers; (4) Replace, upgrade, enhance, and maintain hardware and operating system software as required to maintain acceptable level of performance and support continued business needs in TeleFile operations. Periphonics maintains sole rights to the add-on hardware components and the Application Software Environment (ASE) and Voice Operating Services. No other vendor has the rights to modify or upgrade or maintain these hardware and software components. The TeleFile applications will only execute on the Periphonics_ VPS/is II platforms using the Application Services Environment (ASE) and Voice Operating Software (VOS). The Telefile applications are not portable to any other vendor_s platform because of the their dependence upon of these system software modules. The Reporting generating and monitoring tools (PeriView) are Periphonics_ proprietary software modules, as well. Since Periphonics retains proprietary rights over the equipment and system software, authorization from Periphonics to perform maintenance is required. Interested respondents must submit a written capability statement including technical information sufficient to demonstrate a bona fide capability to meet this requirement to the identified point of contact, within 45 days of this publication. Qualification/capabilities must reflect a bona fide ability to support, maintain, upgrade, enhance, integrate, and test VPS/is II systems (hardware and system and applications software) in TeleFile operations that is based on detailed technical knowledge of, and experience with, the hardware, software internals, integration, and functionality of the systems. This should include (1) Supporting a production environment, including identifying problems and replacing malfunctioning hardware and software (2) Modifying, enhancing, upgrading, integrating and validating VPS/is II hardware and system software. (3) Integrating and validating newly developed IVR applications with the VPS/is hardware and software. (4) Authorization from Periphonics to perform maintenance. (5) CMM Level II certification is required for the operating system software. Submitted qualifications/capabilities will be used solely for the purpose of determining whether or not to conduct the procurement for computer support services on a competitive basis. Responses received after the 45 days or without the required information will be considered non-responsive to the synopsis and will not be considered. A determination by the Government to not compete the proposed computer support services on a full and open competitive basis, based on upon responses to this notice is solely within the discretion of the Government. No solicitation document exists and request for such documentation will be considered non-responsive. Oral communications are not acceptable in response to this notice. If no affirmative responses are received within this time to determine that a source to the Government is available, negotiation of the computer support services will be conducted with Periphonics on a sole source basis. The point of contact for this procurement is Nicolete Veno, Contract Specialist or Michelle Faseru, Contracting Officer. Ms. Veno and/or Ms. Faseru may be contacted in writing at IRS Procurement, ATTN: A:P:I, Room 700, Constellation Center, 6009 Oxon Hill Road, Oxon Hill, Maryland 20745 or via email, Nicolete.C.Veno@irs.gov or Michelle.Faseru@irs.gov. See Note 22. Posted 03/16/00 (D-SN435131). (0076)

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