Department of the Treasury, Comptroller of the Currency (OCC), Acquisition Services Division, MS-4-13, 250 E Street, S.W., Washington, DC 20219

D -- MAINTENANCE AND SUPPORT SERVICES OF CUSTOMER COMPLAINT PROCESSING SYSTEM SOL CC-00-R-0004 DUE 051500 POC Mark Eckl, Contract Specialist, Phone (202) 874-5096, Fax (202) 874-5625, Email mark.eckl@occ.treas.gov -- Mark Eckl, Contract Specialist, Phone (202) 874-5096, Fax (202) 874-5625, Email mark.eckl@occ.treas.gov WEB: MAINTENANCE AND SUPPORT SERVICES OF CUSTOMER COMPLAINT, http://www.eps.gov/cgi-bin/WebObjects/EPS?ACode=P&ProjID=CC-00-R-0 004&LocID=1765. The following synopsis represents a modification to the previous synopsis posted on January 28, 2000. The acquisition is no longer being conducted as a small business set-aside. The acquisition will be unrestricted. The Office of the Comptroller of the Currency (OCC) has a need for contractor maintenance and support services for their Customer Complaint Processing System. The system is an integration of: Remedy's Action Request System, FILENET's Discovery Suite, Optio's FaxFx software, and Seagate's Crystal Reports. The system is installed at an OCC site located in Houston, TX. The Customer Complaint System is utilized to record, track, and report customer complaints, issues, and dispositions. The OCC requires a qualified contractor to perform application system corrective maintenance, including application repair and testing, modifying the application to meet regulatory changes, restoring the application in the event it becomes inoperable or is running in a degraded fashion, performing preventive maintenance such as source code restructuring, database reorganizations, application tuning and the recoding of unmaintainable application modules. The OCC also requires application system enhancement maintenance including, responding to end-user requests regarding existing applications for new features or functionality, cosmetic changes and presentation of data, new or modified ad-hoc reports, customization of the Remedy and/or FILENET product suite, and hardware/software upgrades ensuring functionality and compatibility of the application system to hardware and software upgrades including new versions of system components. The contractor shall be capable of providing qualified personnel and must have presence in the Houston, TX area sufficient to respond within the response times stated in the solicitation. The OCC anticipates awarding a contract for a base period with four (4) one year option periods, to be exercised at the Government's discretion. This acquisition will be unrestricted. All requests for the solicitation shall be in writing to the address listed above. Vendors who have previously requested copies of the solicitation need not request again under this revised synopsis. No oral requests for the solicitation will be accepted. Posted 04/08/00 (A-SN442851). (0099)

Loren Data Corp. http://www.ld.com (SYN# 0033 20000412\D-0003.SOL)