National Library of Medicine, Office of Acquisitions Management, Building 38A, Room B1N17, 8600 Rockville Pike, Bethesda, Maryland 20894

D -- WEB EVALUATION SOL NLM 00-131/LTN DUE 061600 POC Liem T. Nguyen, Contract Specialist, 301-496-6546, Karen D. Riggs, Contracting Officer, 301-496-6127 E-MAIL: click here to contact the contract specialist via, liem_nguyen@nlm.nih.gov. It is the intent of the National Library of Medicine (NLM) to procure specialized web planning and evaluation process services on a sole source basis, using Simplified Acquisition Procedure, with CyberDialogue, 304 Hudson Street, New York, NY 10013. The Internet and World Wide Web (www or web) now play a dominant role in the dissemination of NLM information services. The web environment in which NLM operates is rapidly changing and intensely competitive. These two factors combined requires the need for a more comprehensive and dynamic NLM web planning and evaluation process. CyberDialogue will support NLM in its efforts of pursuing an integrated approach intended to encourage exchange of information and learning within NLM, and update NLM's management about decision-making on web site research, development, and implementation. The vendor shall provide NLM with a one-year subscription to CyberCitizen Health. This includes: 1) CyberCitizen Health survey results (2,000+ nationwide randomly sampled respondents surveyed by in-depth telephone interview -- health information online users and non-users) covering the following topics: online access characteristics; use of search engines and directories; content sought online -- general and health-specific; online commerce -- general and health-specific; offline media usage and its impact; general health profile; attitudes toward physicians, health care, and the Internet; the role of privacy, security, and trust; planned use of the Internet and health information; 2) Cybercitizen Health Survey Quarterly Updates of consumer behavior database; 3) Cybercitizen Health Monthly Industry Briefs -- commentary and expert analysis of industry events and trends based on proprietary consumer database; 4) Cybercitizen Health Monthly InterActive Consumers Reports -- graphical analysis of the latest data on online user demographics, usage patterns, spending, etc.; 5) Cybercitizen Health Annual Forecast Report -- five-year forecast; 6) password access to all reports and databases online; 7) Cybercitizen Health Client Inquiry Service -- custom reports and analysis as needed by the client (up to 10 hours of analyst time); and 8) one on-site briefing session on the survey results. After conducting searches of the web and consumer health sites and making inquiries of persons and organizations familiar with this market, to identify potential contractors, NLM has determined that Cyberdialogue is the only vendor that could meet NLM's needs. Cyberdialogue is the only known vendor to provide nationwide in-depth randomized consumer surveys focusing specifically on online health information users. It offers the possibility of follow-on custom online and user surveys with benchmarking to its nationwide in-depth consumer surveys. The period of performance will be for one year, beginning on or about June 20, 2000. This is not a Request for Quotations (RFQ), nor is an RFQ available; however, all responsible and responsive sources may submit a proposal which will be considered by the NLM. Firms interested in responding to this notice must be able to provide all services as specified and listed above. Responses should sufficiently demonstrate the firm's ability to meet the government's requirements. Responses are required within fifteen (15) calendar days from the publication date of this notice. NLM synopsis No. NLM 00-131/LTN. Inquires regarding this procurement may be made to Liem T. Nguyen, NLM on (301) 496-6546. Posted 05/31/00 (W-SN459967). (0152)

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