U.S. Postal Service, Headquarters Purchasing, Room 4541, 475 L'Enfant Plaza, SW., Washington, DC 20260-6230

D -- MANAGED TELECOMMUNICATIONS SERVICES FOR LOCAL VOICE/TELECOM NATIONWIDE DUE 061300 POC Terry Downer 202 268-4895 E-MAIL: Contracting Officer, tdowner@email.usps.gov. MANAGED TELECOMMUNICATIONS SERVICES -- The United States Postal Service (USPS) is seeking potential sources for the acquisition of Managed Telecommunications Services (MTS). Prospective suppliers are being sought to review, advise and possibly provide direct MTS to augment existing programs and infrastructure initiatives. The USPS has approximately 38,000 retail outlets throughout the United States providing consumer services, each with various data and/or voice requirements. Significant administrative support facilities are established to sustain USPS operations. There are approximately 400 major facilities currently connected to private voice (FTS2000) long distance services. All other facilities utilize Interexchange Carriers (IXC) and dial line services from either local exchange carriers (LECs) and/or competitive LEC (C-LEC) providers. The Postal Service owns and operates over 400 Private Branch Exchanges (PBXs) and approximately 7,000 Electronic Key Telephone Systems (EKTS) nationwide. Potential suppliers must have the following capabilities to be considered as a qualified source- 1. Demonstrated ability to implement a national serviced-based program for local exchange optimization, management, and cost reduction. This includes, but is not limited to, capabilities related to help desk establishment, billing consolidation, validation and payment for services rendered. 2. Describe your capability to monitor and manage a customer satisfaction program. For example, identify the manner in which customer satisfaction is measured and what corrective action steps are taken to rectify problems, which may be both isolated and widespread. Cite specific examples for our review and evaluation. 3. Identify your capability to manage complex and numerous customer premise equipment (CPE) locations including maintenance, trouble ticket and dispatch capabilities, alarm monitoring, toll fraud management, personnel resources and qualifications including training as well as any planned use of subcontractors. 4. Describe your company's relationship(s) with incumbent LECs (I-LECs), C-LECs, or IXCs that may support any deployment effort. Provide information related to a cost reduction initiative whereas these relationships would benefit the Postal Service, or where any conflicts may exist relative to moving services to other suppliers. 5. Furnish data about similar projects currently engaged where the same or near size and scope as the Postal Service is currently performed. Supply past performance data about the time involved in completing a conversion such as the USPS as well as the steps involved in gathering data, analyzing the breadth of information and assembling a project plan. 6. Discuss manner in which suppliers for MTS type offerings are compensated such as per line/port, commission basis, gain sharing, etc. Describe any method which may be innovative or which would provide incentive to improve service to customers, utilize newer technologies, or other quality enticements. Suppliers should submit a statement of qualifications addressing the areas above. The Postal Service is interested in understanding other aspects of MTS for the purpose of possible prequalification either nationally or regionally. The statement of qualifications shall be no more than 20 single sided pages. Suppliers shall also include a list of current customers and customer contact information for USPS referral, which will be kept confidential. References should be of similar size and scope as the Postal Service. After review of the information provided, the U.S. Postal Service, may issue a formal solicitation for proposals. Posted 05/31/00 (W-SN460052). (0152)

Loren Data Corp. http://www.ld.com (SYN# 0041 20000602\D-0011.SOL)