Department of the Treasury, Internal Revenue Service (IRS), National Office Procurement (A:P), 6009 Oxon Hill Road, Suite 700, Oxon Hill, MD, 20745

70 -- TELEFILE MAINTENANCE SOL TIRNO-00-R-00037 DUE 082500 POC Nicolete Veno, Contract Speialist, Phone 202-283-1232, Fax 202-283-0610, Email nicolete.veno@ccmail.irs.gov -- Michelle Faseru, Contracting Officer, Phone 202-283-1192, Fax 202-283-0610, Email WEB: Visit this URL for the latest information about this, http://www2.eps.gov/cgi-bin/WebObjects/EPS?ACode=R&ProjID=TIRNO-00-R-00037&LocID=1764. E-MAIL: Nicolete Veno, nicolete.veno@ccmail.irs.gov. The Department of the Treasury, Internal Revenue Service (IRS) is seeking sources to acquire Contractor provided support services from only GSA Schedule vendors to include CMM software development for new and existing applications, applications testing, maintenance of new and existing applications, voice recording of system messages, general technical and consulting support, software documentation, and training (Note: For sources sought a complete description of these support services may be found at http://procurement.irs.gov). This sources sought notice has been prepared in accordance with FAR 5.207, Preparation and transmittal of synopses. The Telefile systems are installed at the following sites (sites may be added or changed during the contract life) 1) Cincinnati Service Center; 2) Tennessee Computing; 3) Ogden Service Center and 4) IRS National Office. It is the IRS_s intent to establish a Blanket Purchase Agreement (BPA) for support of the IRS_s Telefile Integrated Voice Response System (IVRS).The Telefile IVRS includes the Voice Processing System (VPS/is2), referred to as the system throughout this document, the Program Development System (PDS), and the Centralized Network Management System (CNMS). The estimated quantities of support services will be specified in the Request for Proposal. The delivery schedule for these services will be negotiated on a task by task basis. This system is designed to allow taxpayers to use a telephone to file their income tax. Presently using Telefile, taxpayers can file Individual Master File (IMF) and Business Master File(BMF) tax returns, and Kentucky and Indiana residents can use the system to file their State income taxes returns. IMF, BMF, and State programs are referred to herein as the _applications._ The resultant Blanket Purchase Agreement (BPA) against the GSA Schedule will cover a base year, plus four- (4) one-year option periods commencing 10/01/00 to 9/30/05. Current System Overview _ The Telefile system is the aggregate of the VPS/is, the PDS, and CNMS, and the Government-furnished host. The Telefile system design reflects a client/server architecture, with the server programming residing on the Government-furnished host. The VPS/is and PDS are connected to the host via an Ethernet (10BaseT) LAN. All data transport between the VPS/is PDS and host is accomplished using TCP/IP. All VPS/is and PDS components are connected to the CNMS via a Government-furnished WAN and are controlled by the Contractor-supported CNMS. The VPS/is accepts the incoming calls through FTS2000 interfaces or local telephone companies. Each caller is prompted by a series of messages to enter certain identifying information and a query is routed to a host for a match. The information on eligible taxpayers is extracted from the masterfile and loaded to the database on the centralized Government-furnished host minicomputer before the filing season. A check is made on the host database to ensure that a return has not already been filed and that the maximum number of filing attempts has not been reached for that taxpayer. For eligible filers, the VPS/is then gathers the tax information from the caller. When the tax data has been captured, it is transferred to the host minicomputer for tax calculation. The resulting data is transferred to the VPS/is. The VPS/is, using voice synthesis, identifies the amount of the refund to the taxpayers or balance due to the Government and requests verification of the intent to file. If the caller verifies the intent to file, the complete tax record is transferred to the host for posting to the SQL-based database. When the tax record is inserted into the database, the host generates a confirmation number, which is sent to the VPS/is and is provided to the caller. Software Development _ The Government may request on an as needed basis, the contractor to develop and deliver new application software as well as maintain existing application software currently running in the production environment. All application software developed by the contractor must meet the following requirements: 1) the contractor shall develop all application software using Periphonics PeriProducer, Version 2.00 or greater and PeriStudio, Version 2.00.054; 2) all application software developed by the Contractor must execute on the VPS/is2 platforms that reside at the IRS sites (Cincinnati Service Center Covington, KY; Tennessee Computing Center, Memphis, TN; Ogden Service Center, Ogden UT; IRS _ National Office, Lanham, MD), 3) All application software developed by the Contractor must be reviewed and certified as VPS/is2 Production Ready by the contractor responsible for maintaining the VPS/is2 systems for the IRS; 4) The Contractor must be CMM Level II certified and, upon request demonstrate that certification to the Government for all software development related activities. The Contractor shall provide the Government with software documentation (including source code, object code, job control, etc) for any software that is written by the Contractor as a result of this BPA. The Contractor shall also provide software documentation (including source code, object code, job control, etc.) for any other software that is required by the Government for it to maintain the TeleFile system. *Voice Recordings _ It is anticipated that new voice recordings will be required on an annual basis for each application in preparation for the upcoming filing season. The Contractor shall provide voice-recording services as described in the Statement of Work, IRS Web page http://procurement.irs.gov. The Government will request the Contractor to provide these services. * General and Technical and Consulting Support _ shall be provided in the areas of applications developers support 1) IRS Integration, Test and Control Center and Software version and documentation control. 2) Maintenance of Government sponsored alterations or additions and 3) miscellaneous system support. * Software Documentation and *Training. Only offerors who can provide the services as identified herein and as supplemented with additional information (Statement of Work, See IRS Web page http://procurement.irs.gov) against their GSA Schedule Contract are requested to respond to this notice. It is the Government_s intent to award a Single Blanket Purchase Agreement (BPA) against the successful offeror_s GSA Schedule in support of this requirement. The BPA shall be established with the schedule Contractor that represents the best value and meets the Government_s needs. Technical and past performance, when combined is significantly more than price. The BPA will be awarded on a Fixed Price Indefinite Delivery Indefinite Quantity basis. Please reference Solicitation Number TIRNO-00-R-00037. The Statement of Work to this notice can be found on the IRS Web page http://procurement.irs.gov. This Sources sought synopsis is for information and planning purposes and does not constitute a solicitation for bids or a request for proposal. Responses to this sources sought may be emailed to Nicolete Veno @ Nicolete.C.Veno@irs.gov or Michelle Faseru at Michelle.Faseru@irs.gov or via facsimile on (202) 283-0610 no later than seven calendar days from date of publication of this notice. Posted 08/17/00 (D-SN487210). (0230)

Loren Data Corp. http://www.ld.com (SYN# 0300 20000821\70-0015.SOL)

| 70 - General Purpose ADP Equipment Software, Supplies and Support Eq. Index  |  Issue Index |