J -- FULL SERVICE ON SITE HARDWARE SUPPORT SERVICES

Notice Date

September 6, 2000

Contracting Office

Contracting Officer (90C), DVA Medical Center, 700 South 19th Street, Birmingham, AL 35233

ZIP Code

35233

Solicitation Number

RFP521-003-01WG

Response Due

September 18, 2000

Point of Contact

Wanda Goolsby, (205) 933-4492

Description

The DVAMC, Birmingham, AL, has a requirement for a support service contract for the Hewlett Packard Monitoring System located at this facility. Services shall include the following: 1) telephone assistance around the clock throughout the week, calls returned within four (4) hours; 2) Remote diagnosis; 3) on-site system coverage when performance cannot be restored remotely, Agilent will have someone on-site within 24 hours; 4) PC & workstations -- support for PCs and workstation is limited to 8am to 5pm Central time, Monday through Friday; 5) software restoration; 6) software fixes (patches); 7) software updates; 8) software update planning; 9) software update training; 10) support account manager; 11) operational reviews; and 12) on-site training and consulting. Anyone purporting to be able to supply a full service support contract for this equipment may submit a written response demonstrating such capabilities including documentation by September 18, 2000. Responses may be faxed to (205) 933-4489 or mailed to the address listed above.

Record

Loren Data Corp. 20000907/JSOL011.HTM (W-249 SN493081)