R -- SUPPORT SERVICES FOR VELOCITY 300 VOICE PROCESSING SYSTEMS

Notice Date

September 8, 2000

Contracting Office

ASC/PKWIE, AREA C, BLDG 1, RM 111 1940 ALLBROOK DRIVE, STE 3 WPAFB, OH, 45433

ZIP Code

45433

Solicitation Number

F33600-00-R0081

Response Due

September 22, 2000

Point of Contact

Pamela S. Strader,(937)256-2698x4407

E-Mail Address

Pam.Strader@wpafb.af.mil (Pam.Strader@wpafb.af.mil)

Description

Background "The 88CS/SCMT (DMATS-DAYTON), Wright-Patterson AFB, OH has a requirement for a Sole Source contract for support services for two Velocity 300 Voice Processing Systems for a base performance period and 4 one-year options. The systems must be capable of human interception at the beginning of the call but allow for automatic voice intervention at any point in the call. It must be capable of turning on automatically after hours and weekends and it must provide for direct mail-box voice delivery by the caller, as desired. It must allow for continued use of other standard features of the existing system. It must be able to network with as least 70 percent of the voice processing systems on base that are currently networked. The voice processing system must have a Mean Time Between Failure (MTBF) rating of at least 50,000 hours. The software must allow each user to define a live assistance destination. The user must be able to change this destination from any touch-tone telephone. Octel manufactures the only voice-processing equipment that completely and seamlessly integrates with the existing telephone system. Octel distributes its products through a network of dedicated distributors. Knowledge of the Velocity 300, a hardware/software package using proprietary language is essential for the maintenance and support. Only Octel certified distributors are authorized to perform service on a system during the warranty period. Of the two distributors licensed to install Octel systems in Ohio, only Dugdale Communications has a local office, is certified on all of the system software to be installed on our system and has technicians familiar with our electronic telephone system. This contract willl be a Sole Source with Dugdale Communication, Inc. Only written or faxed requests received directly from the requestor are acceptable. All responsible sources solicited may submit a bid, proposal, or quotation, which shall be considered. This is a sole source requirement IAW FAR 6.302-1. Authority: 10 U.S.C 2304(c)(1), Justification: Supplies (or Services) required are available from only one or a limited number of responsible source(s) and no other type of supplies or services will satisfy agency requirements. Mr. Stephen J. Plaisted has been appointed as Ombudsman to hear concerns from offerors, or potential offerors, during the proposal development. The purpose of the Ombudsman is to communicate contractor concerns, issues, disagreements, and recommendations to the appropriate government personnel. Existence of the Ombudsman does not diminish the authority of the program director or the contracting officer. Accordingly, the Ombudsman does not participate in the preparation of solicitations, the evaluation of proposals or the source selection process and, therefore, for routine matters on individual solicitations, please contact the buyer at the telephone number listed herein. When requested the Ombudsman will maintain strict confidentiality as to the source of the concern. Should you desire to contact the Ombudsman, Mr. Plaisted can be reached at (937) 255-9095, DSN 785-9095. His address is 1790 10th Street, Room 208, Wright-Patterson AFB, OH 45433. All information regarding this acquisition will be posted on the World Wide Web at http://www.pixs.wpafb.af.mil. "

Web Link

00R0081-SUPPORT SERVICES FOR VELOCITY 300 VOICE PROCESSING (http://www.pixs.wpafb.af.mil/pixslibr/00R0081/00R0081.asp)

Record

Loren Data Corp. 20000912/RSOL015.HTM (D-252 SN494503)