J -- VETERANS INTEGRATED SOFTWARE TECHNOLOGY ARCHITECTURE (VISTA) MAINTENANCE

Notice Date

September 14, 2000

Contracting Office

Attn: Department of Veterans Affairs Acquisition Operations & Analysis Service, (93), 810 Vermont Avenue, N.W., Washington, District Of Columbia 20420

ZIP Code

20420

Solicitation Number

101-04-00

Response Due

September 28, 2000

Point of Contact

Contracting Officer -- Robert Beaty, Contracting Officer, (202) 273-8753

E-Mail Address

Robert Beaty (robert.beaty@mail.va.gov)

Description

The Veterans Health Administration (VHA) of the Department of Veterans Affairs (VA) operates approximately 170 computer rooms across the CONUS, Alaska, Hawaii, Puerto Rico and the Philippines. These computer rooms house equipment that operates the Veterans Integrated Software Technology Architecture (VistA). VistA has become a mission critical component in providing quality health care to veterans. VA requires maintenance and helpdesk support for all components and software used to operate and access VistA. This maintenance exceeds just break/fix and requires maintaining any and all information technology components including workstations, servers, disaster recovery, network components, software, and licensing. Helpdesk support includes 24 hour a day, 365 day a year remote telephone support and on-site support when necessary or requested. The helpdesk responsibilities will include, but not be limited to: COTS application support, configuration support, configuration engineering, configuration design, compatibility testing, software testing, training, problem analysis, network design, network problem analysis, troubleshooting, VA developed application support, capacity planning, capacity monitoring, technology evaluation, and general IT analysis. Expansion of help desk responsibilities may grow as new technology utilized to support VistA is implemented. VA is seeking industry comments and input on our requirement for maintenance and helpdesk support. This requirements document can be found at WEBSITE-ADDRESS. Please provide comments and input to Robert Beaty, Department of Veterans Affairs, 810 Vermont Ave (93A3), Washington, DC 20420 or by e:mail to Robert.beaty@mail.va.gov before close of business September 29, 2000.

Web Link

RFI 101-04-00 (http://www.bos.oamm.va.gov/solicitation?number=101-04-00)

Record

Loren Data Corp. 20000918/JSOL046.HTM (D-258 SN496821)