99 -- MISCELLANEOUS -- WARRANTY & TECHNET SUPPORT SERVICES

Notice Date

December 14, 2000

Contracting Office

WR-ALC/PKOS, 215 Byron St, Robins Air Force Base, GA 31098-1611

ZIP Code

31098-1611

Solicitation Number

F09650-00-T-D488

Response Due

December 18, 2000

Point of Contact

Carmen E. Chavira, 478-926-3438

E-Mail Address

buyer (carmen.chavira@robins.af.mil)

Description

This is a synopsis/solicitation. Procuring Non-Personal Services for TechNet Gold Support. The support provides: *7 day/24 hour Toll free phone support for an additional 12 months after the initial warranty period (0830 am to 1730 pm Pacific Time, Monday through Friday, except holidays); *WEB Access to Technical Support Information (System Software and Software Product Updates) extended past the warranty period for an additional 12 months; *Documentation updates via the WEB Support Area; *IronView NMS Software Updates via WEB access (for Iron View customers); *Provides all of th TechNet Bronze and Silver Support features, plus; *extends Advanced Hardware Replacement for an individual unit (registered serial number) for 12 months; *Gold level discount on Spare Systems (40% off of list price). Period of performance is date of award plus 12 months. Equipment is located at Robins AFB, GA. CLIN 0001 -- Gold-B4K TechNet, Gold Support, Big Iron SVCS 4000 Systems $_____. SN: B4000's -- 3855, 3856, 3857, 3858 CLIN 0002 -- Gold-B8K TechNet, Gold Support, Big Iron SVCS 8000 Systems $_____. SN: B8000's -- 3040, 3041, 3042, 3043, 3044 The response date is 18 December 2000, 4:00 pm (EST). Please check this site periodically, as new and updated information will be added without notification in the CBD. No telephone requests for the solicitation will be accepted. NO PAPER COPIES OF THE SOLICITATION WILL BE MAILED. All responsible sources solicited may submit a bid, proposal, or quotation, which shall be considered. DISCLAIMER: This site is running on an unsecured web server. Users wishing to download or view any files associated with the solicitation accept the risks and responsibilites of receiving files from an unsecured site. The United States Government is not liable or responsible for the accuracy of files downloaded from this site due to security issues related to the transfer of files through the Internet. CBD Notes 22, 26 and Local WRALc Note "B" OMBUDSMAN apply.

Record

Loren Data Corp. 20001218/99SOL001.HTM (W-349 SN5088Z8)