D -- OUTSOURCING FOR PC/LAN SUPPORT, INSTALLATION AND ACQUISITION OF H/W AND S/W

Notice Date

December 15, 2000

Contracting Office

Office of Procurement, United States Senate Sgt-at-Arms, Postal Square-6th Floor, Washington, DC 20510

ZIP Code

20510

Solicitation Number

2001-R-002

Response Due

January 31, 2001

Point of Contact

Kathleen Haddow, Contract Specialist (202) 224-7135; Lawrence B. Toperoff, Contracting Officer (202) 224-2547

E-Mail Address

Click here to contact the contracting officer via (acquisitions@saa.senate.gov)

Description

SOURCES SOUGHT REQUEST FOR OUTSOURCING FOR PC/LAN SUPPORT, INSTALLATION AND PROCUREMENT, MARKET SURVEY, AND BIDDERS LIST DEVELOPMENT. The purpose of this sources sought synopsis is to gain knowledge of potential qualified industry sources on service providers for workstation and server hardware, operating system software, application software, installation, integration, upgrade, help desk services and on-site maintenance and support for the United States Senate (Senate) in Washington, DC, and fifty (50) States for Senate Member, Committee and Officer offices. Hardware acquisition and support primarily encompasses microcomputer workstations, LAN file servers, scanners, and printers. Software support includes the operating systems, communication packages, and commercial software applications. Support includes the staffing of a hotline/help desk and providing for other support functions as described below. All requirements are mandatory unless otherwise noted; however, the Contractor is strongly encouraged to propose alternate approaches to addressing any requirement which would result in improved services and/or reduced costs. This is not a request for proposal and in no way obligates the Senate in an award of a contract. This sources sought synopsis contains the most currently available information. This information is subject to change at any time. Requirements are stated in terms of minimum capabilities and characteristics required by the Senate. The general requirements are as follows: integration, upgrade, help desk services and on-site maintenance and support for approximately one hundred and fifty (150) Local Area Networks (LANs) and four hundred plus (400+) Wide Area Networks (WANs) comprised of approximately nine thousand (9,000) PCs and one thousand (1,000) servers. To include acquisition, configuration and installation of server, workstation, and peripheral hardware and software. The vendor must be able to staff, manage and perform the following to: (1) Provide maintenance and support staff on site at the Senate, hotline/help desk services, as well as mandatory support functions. Mandatory support functions are those services related to responding to customers' calls and resolving customers' PC/LAN related problems under prescribed service levels, including preventative maintenance and warranty work. These include the support of desktop software applications, hardware, LAN servers and data communications. When a resolution is not possible over the telephone, the hotline/help desk will dispatch contractor personnel to resolve the problem on-site at office locations. (2) Maintain an equipment inventory and procure standard workstation, server, and peripheral hardware, operating system, application software, and provide configuration, installation, integration, and upgrade services. Installations are scheduled at the Senate Staff's convenience, at the time of the order, and the vendor has responsibility for ensuring, at the time of the order, that new orders are compatible with the Senate Staff's existing environment. (3) Use the Senate's customer care application (currently Tivoli Service Desk version 6.0), to track help desk calls, acquisition, scheduling and installations, and provide status reports of hotline, help desk and mandatory support functions. The tracking system will provide the status of all current maintenance calls as well as historical maintenance data to be used for analysis of equipment maintenance needs. Utilize Tivoli Service Desk's change management tools to organize, structure, standardize, and track services. (4) Provide support for cable plants and communication electronics in State offices. The contractor will be responsible in all instances for isolating the nature and location of the cable plant problem, implementing an immediate solution for restoring communications and coordinating the final resolution with the Senate technical staff. Optional (5) Provide support to our Network Operations Center. The Network Operations Center is responsible for the installation, maintenance, troubleshooting and security of all data communications networks and systems throughout the Senate. (6) Computer Room Support. Provide support and monitoring services of enterprise application servers to augment operational staff in the Senate's enterprise data center. The Office of the Sergeant at Arms is seeking vendors who can meet our needs using commercial practices performing under a fixed-price, performance-based contract for support, maintenance, break and fix, and a fully burdened fixed labor hourly-rate (inclusive of travel, material and ODCs) to perform additional unspecified services on a time and materials basis. Qualifications and comments provided must address each of the general requirements listed above. Your response to each mandatory and optional requirement must include paragraph numbering identifiable to requirements listed above. In addition, submissions must include: a) past performance experience/information for a minimum of three (3) contracts of similar scale, less than two years old that involve use of capabilities and products relevant to those necessary for the Senate's requirements, including contract number, customer name and address, and brief synopsis of work performed relevant to requirements 1-4 listed above, b) provide ISO 9000 certification information or the ability/intention to become certified, as well as information regarding standardized methods to assure the quality of products and services, and to manage the impact of process changes, and c) organizational information including your Dun and Bradstreet number and point of contact with telephone, fax and e-mail address. Unnecessarily elaborate submissions are discouraged. After receipt and review of the responses to this Sources Sought, the Senate intends to issue a solicitation. The results of this Sources Sought process will be used to provide the basis for the initial list of qualified contractors (that meet requirements above) to receive the Request for Proposal. The information contained in this notice will be the only information provided by the Senate during the Sources Sought process. All qualified sources should respond to this Market Survey -- Sources Sought by submitting an information package of no more than twenty-five (25) pages with an original and 10 copies by January 31, 2001, at 3:00 p.m. EST. Responses submitted via US Mail shall be addressed to: Lawrence B. Toperoff, Office of the Sergeant at Arms, United States Senate, Washington, DC 20510-7207, and responses submitted using overnight delivery service as FedEx or UPS must be addressed to: Lawrence B. Toperoff, Office of the Sergeant at Arms, United States Senate, 2 Massachusetts Avenue, NE, (Entrance on First Street between Union Station and Postal Square), 6th Floor Reception Desk, Washington, DC 20002 (telephone 202-224-1113). No hand delivered submissions will be accepted. Participation in this effort is strictly voluntary with no cost or obligation to be incurred by the United States Senate. The United States Senate shall not be liable for or suffer any consequent damages for any proprietary information not properly identified. No entitlement to payment of direct or indirect costs or charges by the United States Senate will arise as a result of submission of contractor's information. THIS IS NOT A REQUEST FOR PROPOSAL.

Record

Loren Data Corp. 20001219/DSOL007.HTM (W-350 SN509073)