99 -- ISO 9001 GAP ANALYSIS & TECHNICAL ASSESSMENT SERVICES

Notice Date

January 26, 2001

Contracting Office

NASA/Goddard Space Flight Center, NASA Headquarters Acquisition Branch, Code 210.H, Greenbelt, MD 20771

ZIP Code

20771

Solicitation Number

W-10-04940

Response Due

February 9, 2001

Point of Contact

Marion M. Jones, Contract Specialist, Phone (301) 286-6682, Fax (301) 286-0357, Email Marion.M.Jones.1@gsfc.nasa.gov

E-Mail Address

Marion M. Jones (Marion.M.Jones.1@gsfc.nasa.gov)

Description

NASA/HQ plans to issue a Request for Quotation (RFQ) on a sole source basic to the Qualitec Consulting, Inc., for technical assessment products and services of the new ISO 9001: 2000 standard. PLEASE SEE BELOW SOW. NASA/HQ intends to purchase the items from Qualitec Consulting, Candor, NY. STATEMENT OF WORK (SOW) 1. Scope: The contractor shall provide ISO 9001:2000 gap analysis and technical assessment services to NASA Headquarters. 2. Requirements: 2.1 General Requirements: All personnel provided by the Contractor shall demonstrate that they: a) Have at least five years experience with the ISO 9001 standard, and b) Have at least five years experience as a quality system implementer and/or consultant Headquarters ISO 9001:2000 gap analyses and technical assessments shall be conducted approximately 40 hours every month for a 12 month period, beginning the month of February 2001. Gap analyses and technical assessments shall include, but not be limited to: 7 Quality system documentation reviews, 7 Management system policies, procedures and guideline reviews, 7 Senior management interviews, 7 Headquarters personnel interviews, 7 Evaluations of processes and practices against applicable standards, 7 Development of analysis and assessment results, and 7 Briefings of results to senior management and quality system representatives. The gap analysis and technical assessment shall compare ISO 9001:2000 requirements versus the Headquarters quality system processes from an end-to-end prospective. This entails following the flow of specific processes from their beginning through product realization. The Contractor is responsible for ensuring that the gap analyses and technical assessments are performed in accordance with the Specification Requirements (see Section 2.2) except the work described as Government Prerequisite. The Contractor shall inform the Contracting Officer if it cannot perform a Specific Requirement due to the Government's failure to perform Government Prerequisite activities. Gap analyses and technical assessments also include results documentation, outlined in Section 2.3, Results Documentation Requirements. 2.2 Specific Requirements 2.2.1 Conduct Quality System Documentation Reviews The contractor shall conduct reviews of Headquarters Quality System documentation. The reviews shall include assessments of the documentation for compliance to the ISO 9001:2000 requirements and to higher level NASA policy, procedures, and guidelines. The documents shall be reviewed for adequacy and appropriateness of content for defining and implementation of the Headquarters quality system. The reviews shall identify areas of weaknesses, inadequacies, inconsistencies, noncompliances, and opportunities for improvement, when applicable. Government prerequisites: The NASA Headquarters ISO 9001 Program Office shall provide access to all Headquarters Quality System documentation. 2.2.2 Conduct Management System Procedures and Guideline Reviews The Contractor shall conduct reviews of NASA policies, procedures, guidelines, and charters (some of which are located in the NASA On-Line Directive System (NODIS)) for compliance to the ISO 9001:2000 standard and for general consistency of the Headquarters quality system. The reviews shall identify areas of weaknesses, inadequacies, inconsistencies, noncompliances, and opportunities for improvement, when applicable. Government prerequisites: The NASA Headquarters ISO 9001 Program Office shall provide access to the NODIS and to all Headquarters Quality System documentation. 2.2.3 Senior Management Interviews The Contractor shall conduct interviews of senior NASA Headquarters management regarding the definition and implementation of the Headquarters Quality System. The interviews shall contribute to the understanding and assessment of the Headquarters Quality System's compliance to the ISO 9001:2000 standard and to higher level NASA policy, procedures and guidelines. The interviews shall contribute to the identification of weaknesses, inadequacies, inconsistencies, noncompliances, and opportunities for improvement within the Headquarter Quality System. Government prerequisites: The NASA Headquarters ISO 9001 Program Office shall provide access to appropriate NASA Headquarters senior management, including the name of the person responsible for the specific process, policy, procedure, guideline, or charter. 2.2.4 Headquarters Personnel Interviews The Contractor shall conduct interviews of Headquarters personnel regarding the definition and implementation of the Headquarters Quality System. The interviews shall contribute to the understanding and assessment of the Headquarters Quality System's compliance to the ISO 9001:2000 standard and to higher level NASA policy, procedures and guidelines. The interviews shall contribute to the identification of weaknesses, inadequacies, inconsistencies, noncompliances, and opportunities for improvement within the Headquarter Quality System. Government prerequisites: The NASA Headquarters ISO 9001 Program Office shall provide access to appropriate Headquarters personnel, including the name of the person(s) assigned to the specific process, policy, procedure, guideline, or charter. 2.2.5 Evaluation of Processes and Practices The Contractor shall conduct evaluations of the processes and practices for key Headquarters products and services for their compliance to the ISO 9001:2000 requirements. The evaluations shall identify and analyze any gaps in processes with respect to the ISO 9001:2000 requirements, higher level NASA policy, procedures and guidelines, and Headquarters Quality System documentation. The evaluations shall assess whether the processes and practices meet established technical and policy guidelines in the ISO 9001:2000 requirements and Headquarters Quality System documentation. The evaluations shall be performed from an end-to-end prospective. This entails following the flow of specific processes from their beginning through product realization. The evaluations shall also identify any gaps, weaknesses, inadequacies, inconsistencies, noncompliances, and opportunities for improvement in the Quality System or its documentation. 2.2.6 Development of Analysis and Assessment Results The Contractor shall develop summary results of the gap analyses and technical assessments gathered from 2.2.1 through 2.2.5, above. The summary results shall identify data, methodologies, conclusions, and recommendations for action. The summary results shall be provided for Headquarters compliance to the ISO 9001:2000, at a minimum, in the areas of: 7 Quality management system, 7 Management responsibility, 7 Resource management, 7 Product realization, and 7 Measurement, analysis and improvement. 2.2.7 Briefings of Analysis and Assessment Results The Contractor shall develop and provide periodic management briefings of the gap analysis and technical assessment results developed in 2.2.6, above. These management briefings will be provided both orally and in writing to senior management, quality system representatives, and the ISO 9001 Program Office. At a minimum, the Contractor shall provide: 7 A quarterly briefing to the Headquarters senior management, this must be both oral and written. 7 A monthly briefing to the Quality System representatives, this must be both oral and written, and 7 A weekly update status to the ISO 9001 Program Office, this can be orally or in writing, Government prerequisites: The NASA Headquarters ISO 9001 Program Office shall provide: 7 Briefing schedule, including time and date of brief, and 7 Type of briefing to be conducted. 2.3 Contract Deliverables Deliverables Quantity Due Dates Quarterly Briefing 4 Quarterly following contract award Monthly Briefing 12 Monthly following contract award Weekly Status 52 Weekly following contract award This procurement is being conducted under the Simplified Acquisition Procedures (SAP). The Government does not intend to acquire a commercial item using FAR Part 12. See Note 26. Interested organizations may submit their capabilities and qualifications to perform the effort in writing to the identified point of contact not later than 4:30 p.m. local time on 02/09/2001. Such capabilities/qualifications will be evaluated solely for the purpose of determining whether or not to conduct this procurement on a competitive basis. A determination by the Government not to compete this proposed effort on a full and open competition basis, based upon responses to this notice is solely within the discretion of the government. Oral communications are not acceptable in response to this notice. All responsible sources may submit an offer which shall be considered by the agency. An Ombudsman has been appointed. See NASA Specific Note "B". Any referenced notes can be viewed at the following URL: http://genesis.gsfc.nasa.gov/nasanote.html

Web Link

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Record

Loren Data Corp. 20010129/99SOL004.HTM (D-025 SN50B914)