70 -- TECHNICAL SUPPORT FOR CUSTOMIZATION OF SALES LOGIX SOFTWARE.

Notice Date

May 2, 2001

Contracting Office

Defense Distribution Center, Procurement Office, ATTN: DDC-J1-A, 2001 Mission Drive, Building 81, New Cumberland, PA 17070-5001

ZIP Code

17070-5001

Solicitation Number

SP3100-01-T-0002

Response Due

May 23, 2001

Point of Contact

Robbie Witmer, Contract Specialist, 717-770-7126

E-Mail Address

rwitmer@ddc.dla.mil (rwitmer@ddc.dla.mil)

Description

The Document Automation and Production Service DAPS, HQ located in Mechanicsburg, Pennsylvania has a requirement for the following: DAPS is currently using the Customer Relationship Management Software, Sales Logix, in support of a Sales force initiative. DAPS has a need for the customization of the product, report development and training of System Administrators or end users. SCOPE: The scope of this project includes technical support not to exceed "150" hours of time to perform the following tasks: (1) Training for product use is to be provided to System Administrators by a qualified Programmer of the Web based product. The training to include but not limited to data entry reqauirements, report generations, and understanding of all functional areas of the product. This training is to be provided on-site at DAPS Mechanicsburg, PA where the server is resident. (2) End user training tobe provided by Trainer who is completely familiar with the Web based version of Sales Logix. Four training sessions, three (3) days in length. Two training sessions will be for new users, the remaining two sessions will be tailored for existing user's into more advanced applications of the software. Upon completion of the New User training, the student will be able to: enter and retrieve data from Account, Contact and Opportunity fields; understand the interoperability of the software; schedule and plan activities; implement processes; and produce reports on individual performance; (3) all training materials to be provided by the vendor including student handouts, references, manuals and audiovisual aids; (4) Contractor will be required to maintain (in digital format) a log of all hours billed against this contract. The log is to include at a minimum: task requested, date of request, date performed, number of hours required to complete task. A similar log will be maintained by DAPS System Administrators which will be used to verify invoices submitted by the contractor; (5) Customization of Sales Logix to meet the unique needs of the DAPS Sales Manager's and field level user's, to include but not limited to: customization of pull-down menus, re-naming data fields, designing processes, and designing reports and queries; (6) All travel by contractor will require DAPS approval. Travel must be in compliance with Joint Travel Regulations (JTR). The travel expenses will be billed as separate line item from the technical support. Contractor will be required to submit detailed travel expense reports along with invoices to support travel expense items; (7) Contractor must submit with their proposals documentation on personnel that demonstrates qualifications and availability to address the Scope of Work. Term of the contract will be from 1 Jun 01 through 30 Sep 01 with 2 option years. NO formal solicitation will be issued for this requirement. This requirement is 100% set aside for small business concerns. The associated North American Industry Classification System (NAICS) Code is 541511 and the size standard is $18 million. Written reponse must contain complete documentation on personnel and their qualifications, company name, mailing address, POC, phone and fax number. NOTE: ALL SOURCES MUST BE REGISTERED IN THE CENTRAL CONTRACT REGISTRATION DATABASE TO BE CONSIDERED FOR AWARD. Registration may be done on line at www.ccr2000.com.

Record

Loren Data Corp. 20010504/70SOL008.HTM (W-122 SN50K9B4)