D -- ACQUISITION HELP DESK SERVICES

Notice Date

May 25, 2001

Contracting Office

U.S. Army Robert Morris Acquisition Center Natick, ATTN: AMSSB-ACN, Natick, MA 01760-5011

ZIP Code

01760-5011

Solicitation Number

W13G07-1131-2007

Response Due

June 8, 2001

Point of Contact

Roberta Boswell (508)233-4946

E-Mail Address

Click here to contact the contract specialist (Roberta.boswell@natick.army.mil)

Description

The US Army Robert Morris Acquisition Center has a requirement for one individual to be a Help Desk Manager (on-site) to provide automated data processing computer systems support services. This is a combined synopsis and solicitation for commercial items prepared in accordance with a format in Federal Acquisition Regulation (FAR) Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation for this requirement; proposals are being requested and a written quotation will not be issued. The solicitation number for this acquisition is W13G07-1131-2007. This document incorporates provisions and clauses in effect through Federal Acquisition Circular 97-25. This acquisition is a one hundred percent (100%) small business set-aside. The North American Industry Classification System (NAICS) code is 514210. The Standard Industrial Classification (SIC) code is 7389 and the Small Business Size Standard is $5.0 million. The Government anticipates awarding a single firm-fixed-price purchase order utilizing simplified acquisition procedures in accordance with FAR Subpart 13.5 -- Test Program for Certain Commercial Items. Line Item 0001 Help Desk Manager Services in accordance with the requirements in the Statement of Work (SOW) shown below, 12 months (16 Jun 2001 through 15 Jun 2002); and Line Item 0002, Option 12-months (16 Jun 2002 through 15 Jun 2003). All services are to be performed on-site at the U.S. Army Robert Morris Acquisition Center, Natick Contracting Division, located at the U.S. Army Soldier Systems Center, Kansas Street, Natick, .MA. The provision at FAR 52.212-1, Instructions to Offerors -- Commercial applies with addendum to include the following: Offerors shall hold the prices in its offer firm for 60 days. Services shall be F.O.B. Destination and inspection and acceptance shall be at destination by the cognizant receiving authority. Offerors shall provide technical capability literature/information (to included any Government certifications) in accordance with FAR 52.212-1(4) and past performance information in accordance with FAR 52.212-1(b)(10). Submitted information shall be no more than two (2) typed 10" x 8 " pages. Offerors shall provide a completed copy of each of the representations and certifications in provisions FAR 52.212-3 and DFARS 252.212-7000 with their offer. Offerors shall submit in the following order: one (1) copy of their offered prices, supporting information/literature and certifications as discussed above. The provision at 52.212-2, Evaluation of Commercial Item applies with addendum as follows: This is a best value acquisition. Award may not necessarily be made to the lowest priced offer. Evaluation will be in accordance with simplified acquisition procedures in FAR Part 13. The following areas in descending order of importance will be evaluated: Technical, Price, and Past Performance. TECHNICAL AREA: The Offeror's technical capability will be evaluated based on literature/information submitted as to meeting the requirements in the SOW below. Any certifications shall be listed to include the ISSM/DITSCAP program. PAST PERFORMANCE AREA: The Offeror's past performance with Government and Commercial customers in the same or similar work in the statement of work below will be evaluated. PRICE AREA: Price will be evaluated on the total offered price to include the price of the option year. The following FAR clauses and provisions also apply: 52.212-3 (completed); 52.212-4; 52.212-5 to include 52.219-14, 52,222-19, 52.222-21, 52.222-26, 52-222-35, 52.222-37, 52.222-41, 52.222-42; 252-1; and 252-2. The following Department of Defense FAR Supplement (DFARS) clauses and provisions apply: 252-204-7004, and 252-212.7000, and 252.223-7004. The full text version of these provisions and clauses may be located at http://farsite.hill.af.mil. This synopsis/solicitation may also be viewed on the US Army Robert Morris Acquisition Center -- Natick Homepage, at http://www3.natick.army.mil. Questions concerning this combined synopsis/solicitation can be directed to Ms. Roberta Boswell, Contract Specialist, at Roberta.Boswell@natick.army.mil. All quotations must be received (Facsimile quotes will be accepted) via mail no later than 08 June 2001 at 3:30 p.m. local time. CBD Note 1 applies. SOW: The contractor shall perform a wide variety of tasks that all fall under what is called the acquisition helpdesk. The contractor shall provide support to approximately fifty (50) acquisition personnel with any pc related incidents, from purchase to turn-in. The contractor shall be responsible for the initial setup and cataloging of any pc that enters the office and shall assist in coordinating all hardware and software turn-ins. the contractor shall be the technical point of contact (poc) for all computer hardware, and helping to create a paperless acquisition center. The contractor shall be the POC for the computer companies to include reporting incidents with hardware under warrantee, ordering replacement parts, and scheduling repairs that cannot be done in-house. In most cases, the contractor shall be capable of replacing hardware given the correct parts (hard drives, video cards, ethernet cards, etc.). contractor shall also set up any external drives, modems, scanners, and any other peripheral hardware. When the acquisition office requires new pc's, the contractor will research and recommend what hardware trends would best further acquisitions efforts, to include: desktops, servers, printers and scanners. Contractor shall also configure any and all PC's in use and teach office users how they work. Contractor shall be the technical POC for all video-conferencing within the acquisition center, from setting up teleconference equipment to scheduling, coordinating and testing with remote sites. Contractor shall configure the PC's with windows nt and 2000 networking and anti-virus software. Contractor shall set up acquisition users with outlook 2000, lotus notes and form flow. Contractor shall also download netscape and configure it to send and receive mail while working through an internet web site. Contractor shall work with setting up access to government web sites by government employees through the proper server setups. Contractor shall install and administer picturetel units. Contractor shall configure PC's to telnet into government sites like the commodity command standard system (CCSS) and MOCAS. Contractor shall assist in the installation of the governments procurement automated data and document system (PADDS) and procurement desktop -- defense (PD2) systems for office users as required. Contractor must be an authorized user for the standard procurement system and take part in the administration of pd2 to help users assimilate into this system smoothly. Contractor shall be responsible for the operation and maintenance of all acquisition center printers. This includes regularly cleaning the machines and resetting their functions. Contractor shall be the point of contact for any new printers being purchased or transferred to the acquisition center. Contractor shall be responsible for initiating any scheduling for repair on the printers, configure and troubleshoot the connectivity from the individual desktops to their appropriate network printers, make sure that profiles are kept current for the users that move around a lot, and have the knowledge to calibrate and catalogue drivers for various color printers that are used for presentations. Contractor shall track the use and revision of all acquisition laptops and configure the laptops with the same networking capabilities as the desktop pcs, and then add a remote access package similar to this center's program, like TSACS along with a file transfer protocol. Contractor shall configure many laptops with an ethernet adapter card and modem card when needed. Contractor shall be responsible for the set-up of an info sheet to help users when on travel. The info sheet consists of instructions for the users to follow when using tsacs; also the infosheet contains a cd-rom copy of the defense acquisition desktop. Contractor shall research, recommend and install all software that is used within the acquisition center. Because of the various individual functions in this office, there are some programs that are used by everyone, but many that are only important to a handful of people. This means that there is a good amount of software that the contractor will be required to teach/train and troubleshoot. Contractor shall preview new software being considered for use in the office to ensure that it does not conflict with proprietary government software. Contractor shall also keep tabs on the different versions of networking software being used and make sure they are compatible with one another and the rest of the command. Contractor shall migrate the entire office to windows 2000 and serve as administrator for that operating system. Contractor shall be the point of contact for any questions or comments on how the software works. Contractor will be working with management addressing what programs the acquisition center considers useful as well as comfortable to work with. Contractor shall be fully certified in the issm/ditscap program and the isso for the acquisition center. This qualification shows that the contractor understands the government's views and policies on computer security and work with natick's systems administrators to insure proper standards are maintained within the acquisition center. The contractor is not authorized access to source selction or proprietary information as defined in federal acquisition regulation (far), subpart 3.104-3. Should technical assistance involving such information be reqkuired on a particular contract action, contractor personnel will be barred from competing on the resulting contract. a nondisclosure statement will be signed by the contractor. The contractor will work closely with the industrial property management specialist by assisting in all required property inventories, reconciling and locating all missing property items, hand receipts and securing pilferable items.

Web Link

www3.natick.army.mil (http://www.usa.gov/procurement/index.html)

Record

Loren Data Corp. 20010530/DSOL003.HTM (W-145 SN50N1W6)