58 -- AUTOMATED VOICE RECOGNITION TELEPHONE ANSWERING SYSTEM

Notice Date

July 30, 2001

Contracting Office

Social Security Administration, Deputy Commissioner for Finance, Assessment and Management, Office of Acquisition and Grants, 1710 Gwynn Oak Avenue, Baltimore, MD, 21207-5279

ZIP Code

21207-5279

Solicitation Number

SSA-RFQ-01-1234

Response Due

August 10, 2001

Point of Contact

Jerry Burton, Contract Specialist, Phone 4109659487, Fax 4109659560, Email jerry.burton@ssa.gov

Description

The Social Security Administration (SSA) intends to procure a replacement of it's general inquiry menu voice process application (410-965-1234) with a new interactive voice response (IVR) system that employs state-of-the-art technology in speech recognition and spoken language understanding to eliminate the need for callers to navigate their way through menus using touch-tones and directed speech. Any acceptable IVR system must have functioned in a production environment that employed speech recognition with spoken language understanding and that has processed over 1,000 calls per day. This acquisition is being conducted utilizing Simplified Acquisition Procedures under the Test Program for Certain Commercial Items. Written requests for the associated solicitation RFQ-01-1234 package should be submitted within ten (10) calendar days from this publication date. The approximate date for RFQ release is August 15, 2001.

Web Link

Visit this URL for the latest information about this (http://www.eps.gov/spg/SSA/DCFIAM/OAG/SSA-RFQ-01-1234/listing.html)

Record

Loren Data Corp. 20010801/58SOL003.HTM (D-209 SN50T301)