D -- MICROSOFT PREMIER SUPPORT SERVICES

Notice Date

October 1, 2001

Contracting Office

GSA/FTS, 10850 Lincoln Trail, Fairview Heights, IL 62208-2039

ZIP Code

62208-2039

Solicitation Number

5TS5702C016

Response Due

October 9, 2001

Point of Contact

Mara E Shultz, 618.398.4929

Description

The GSA/FTS, Region 5 is announcing its intent to procure Microsoft Premier Support, to include Account Management and Proactive Technical Services, Technical Support, Technical Information Services, and Alliance Support Team. Account Management and Proactive Technical Services includes a Technical Account Manager's time for proactive, technical consulting and account management services, (Support Consulting, Supportability Reviews, Remote Diagnosis and Debug, Multivendor Coordination), Orientation and Planning Sessions, Escalation Management, Service Delivery Plan, Support Usage Reports, Monthly Status Meetings, and TAM onsite visits. Technical Support includes up to 50 Support Incidents, Hot Fixes, Critical Problem Alerts, Multivendor Coordination and Flexible Credits. Technical Information Services includes NewsFlashes, Expert Roundtable Participation, Unlimited-user ServiceDesk license and Microsoft TechNet Plus Subscription. Alliance Support Team includes support for SMS, Windows 2000 and Exchange. Use of Microsoft Corporation, is being considered to satisfy the Government's requirements. No other service provider is known to be capable of providing comparable support to meet the service requirements. This announcement constitutes the only solicitation; quotations are being requested and a written solicitation shall not be issued. This solicitation is a Request for Quotation, reference Number 5TS5702C016. This RFQ document and incorporated provisions and clauses are those in effect through FAC 97-27, NAICS Code 541199, All Other Information Services. This requirement is for a firm fixed price contract. Delivery and acceptance of all services shall be by the government program manager at 868th CS/SCY, Scott AFB, IL 62225. Delivery of all services for this task shall be through 30 September 2002. FAR 52.252-2 applies to this acquisition. Full text of a clause may be accessed electronically at this address: http://www.arnet.gov/far. FAR 52.212-1 applies to this acquisition. FAR 52.212-2 shall not apply to this acquisition. Award shall be made based on best value evaluation using criteria based on the following criteria in order of importance: technical approach, staffing plan, and cost. QUOTATIONS SHALL INCLUDE A COMPLETED COPY OF THE PROVISIONS AT FAR 52.212-3. FAR 52.212-4 applies to this acquisition. FAR 52.212-5 applies to this acquisition -- FAR 52.212-5(b): The following additional FAR clauses apply to this acquisition: 52.222-26, 52.222-35, 52.222-36, 52.222-37, and 52.232-33. Offers are due no later than 09 October 2001, 3:00 p.m., Central Time, to GSA/FTS, Mara E. Shultz, 10850 Lincoln Trail, Fairview Heights, IL 62208. Contact or Mara Shultz at (618) 398-4929 (voice) for information regarding this RFQ or fax (618) 398-4931.

Record

Loren Data Corp. 20011003/DSOL001.HTM (W-272 SN50Z3G4)