D -- INFORMATION TECHNOLOGY SERVICES, INCLUDING TELECOMMUNICATIONS SERVICES

Notice Date

November 16, 2001

Contracting Office

Bureau of Indian Affairs, Portland Area Office, Attention: Contracts and Grants, 8th Floor/East Wing, 911 N.E. 11th Ave., Portland, OR 97232

ZIP Code

97232

Solicitation Number

P02E022045

Response Due

December 3, 2001

Point of Contact

Donna J. Forrest, (503) 872-2862

E-Mail Address

BIA -- Northwest Regional Office -- Contracting Office (donnaforrest@bia.gov)

Description

Contractor to provide comprehensive information technology consulting and support services for the CIS PC based Local Area Network, to include: Technology Planning, System Administration, Routine Maintenance, Upgrades, Helpdesk Support, PC Repair, End User Training, and Emergency Response to the Chemawa Indian School located at 3700 Chemawa Road, NE, Salem, Oregon 97305. Contractor will support the CIS Network, through June 30, 2002, between the hours of 8:00am and 5:00pm, Monday through Friday. Scope of Work: Network Support, Off-campus Helpdesk, On-campus technician to fulfill service requests from the helpdesk, perform routine system maintenance and network administration on a schedule basis, while school is in session. Network engineer to provide escalation support to on-campus technician as needed. Network engineer to provide on-campus maintenance and emergency support 24 hours a day, seven days a week as needed. Contractor shall provide technical staff at a fixed hourly rate for projects, as required by CIS to implement any moves, adds, and changes to the network. Contractor shall provide a trainer at a fixed hourly rate, as required by CIS to train staff on the use of technology. Contractor shall provide a consultant at a fixed hourly rate, as required by CIS to assist staff with technology planning. Contractor shall provide a helpdesk between the hours of 8:00am and 5:00pm, Monday through Friday to take requests for service, prioritize calls, provide telephone support, and provide remote network support when possible. Contractor shall provide a technician on-campus 12 hours a week to perform routine system administration, maintenance and fulfill service requests from the helpdesk. Contractor shall provide a means of taking emergency telephone calls 24 hours a day, seven days a week. Contractor shall respond to requests for emergency service, and be on campus between the hours of 8:00am and 5:00pm, Monday through Friday, and between hours 5:00pm through 8:00am, Monday through Friday, and between 5:00pm Friday through 8:00am Monday, within two hours of the initial telephone call. Contractor shall respond to all non-emergency service requests within two working days of the initial request. Contractor shall have on technical staff at least two Novell MCNE's (NW%) and one Groupwise CNE. Contractor shall provide on-campus technical staff that are certified/trained and experienced personnel with the following equipment and technology used by CIS Novell NetWare 5Xk, Novell Bordermanager 3.5, Workstation/Server, Microsoft Office 87/2000, Cyber Patrol, Mcafee AntiVirus, Compaq PC's/Servers, Intel PC's and Switches, Novell Groupwise 5.5, Microsoft NT/2000, Microsoft 95/98, Netscape web server, Norton AntiVirus, CA's Inoculan, Dell PC's/Servers, Cisco Routers and Switches, Proposals shall include: Technical Staff Resumes, References, Pricing Worksheet (detail of tasks completed), Service Level Definitions. Faxed proposals not accepted. Reference: P02E022045. Contract will be awarded as Fixed-Price.

Web Link

GPO -- Commerce Business Daily (http: //cbdnet.access.gpo.gov)

Record

Loren Data Corp. 20011120/DSOL002.HTM (W-320 SN513269)